Successful years of experience in the foodservice service arena. Experience has included institutional, club, restaurant and commercial dining service including food preparation of American and Continental Cuisines. Scope of responsibilities have included classical culinary arts experience with focus on food handing and presentation, quality controls, training, management and supervision, sanitation and safety, budgets, profit and loss accountability. Experience in management, human resource duties that include interviewing, hiring and training.
Administrative Assistant II, 01/2009 to CurrentMichigan State University Culinary Services － East Lansing, Michigan
Management Office Accounts Handles the sale of faculty/staff/retiree meal plans, student and student employee meal plans online Acts as reservations manager in the absence of the full time reservations manager for Brody Square in addition to managing all income from reservations * Resolve student issues regarding meal plans, ID problems, Sequoia cash register system* Serves as an ambassador for Brody Square and West Circle by transmitting important information from the Central Accounting Office regarding cash related matters* Serves as a liaison between CBI and Brody Square for all printer/copier concerns * Effectively trained the student employees by establishing guidelines according to proper business procedures which resulted in an 80% reduction through the consolidation of student support staff in the West Circle Business Office * Successfully reconciled and simplified the cash handling procedures and developed an expectation for managers to follow with consistency at Brody Square and West Circle * Collaborates with internal and external partners to provide the best possible customer service * Reconcile purchasing card statements weekly, monthly fund ledgers in excess of $800,000, monitor monthly budgets and review financial transactions to ensure that expenditures are authorized * Process monthly food billings for cafeteria* in excess of $400,000 Provides training to the hosts and receptionists to carry out the reconciliation process * Assist in interviewing, hiring and training new hosts and receptionists * Established standards for personnel performance and customer service for hosts and receptionists* Supervises the work of student office employees to ensure adherence to quality standards and proper procedures * Review weekly deposits via Microsoft Access and Excel spreadsheets provided by the Central Accounting office to monitor cash flow and cashier accountability; change distribution Serve as the contact person for Brody Square and West Circle to the Central Accounting Office for change requests, deposit envelopes, questions regarding cashier activities and any other cash related matters General office duties include answering questions; locating and attaching appropriate files to incoming correspondence; greeting customers; keeping the office organized; answering phones; making copies; operating computers; faxing documents and payroll distribution Experience in the following computer systems: Microsoft Outlook, Excel, Word, Access, OPTIM, EBS Finance (Kuali), Business Intelligence, Time Entry (SAP), SIS, Sequoia, Kinetics.
Residential and Hospitality Services Housing Assistant II, 09/2006 to 08/2009Michigan State University － East Lansing, Michigan
Residence Hall Management Office Experience in the following computer systems: Optim, RMS (Residential Management System) and SIS (Student Information System) * Management and contract filing of student housing (partial list) * Complied, processed, and maintained room and board records, charges, collected and deposited money, analyzes student accounts, maintains and reconciles bookkeeping records and submits bills/charges for departmental and/or individual products or services using various computerized systems General office, clerical, processing and maintenance of all housing functions and conference activity in the residence hall * Training and scheduling student office staff *.
Garde Manger, 06/2008 to 12/2012Country Club of Lansing Garde Manger － Lansing, Michigan
Cold Kitchen Salads, desserts, cold appetizers, relish plates, sandwiches and sauces for ala carte dining * Setting up and serving food for special events * Package take out foods or serve food to guests * Clean work areas and equipment * Banquet and Catering Kitchen * Complete tray and garnish tray set-up (appetizer, cheese, fruit, salad, dessert) for banquet parties * Volume service plating of meals for banquet parties * Experience in carving various meats such as roast beef, ham, lamb and prime rib for receptions, parties and Sunday brunch *.
Management Certificate in the Business of Hospitality, Michigan State University Online Broad College of Business Executive Programs:present
Associate Degree:Culinary Arts Baking & Pastry Arts,presentOakland Community College Culinary Studies Institute, Oakland Community College － Farmington Hills, MIGPA: Dean's List 2012, 2013Culinary Arts Baking & Pastry Arts
Master of Business Administration:2008University of Phoenix － Lansing, MI
Bachelor of Science:Dietetics,2002Michigan State University － East Lansing, MIDietetics
Train the Trainer- Michigan State University Human Resource Development (MSU HRD:August 5, 2008Resume Essentials-HFSFoundations of Student Employee Success-MSU HRD July 17, 2008 Motivating Student Employees at MSU- MSU HRD July 17, 2008 Mastering Presentation Skills-MSU HRD May 22, 2008 Discovering your Leadership Style-MSU HRD April 23, 2008 Ritz-Carlton Training Program-Division of Housing & Food Services (HFS)
Winning Leadership and Coaching-HFS June 3-4, 2009 ServSafe Certification-December 2009-present Celebrate State-Michigan State University-December 3-4, 2010 Excellence Training in Competencies for CTs-March 20, 2012-December 19, 2012 Effective People Skills-Michigan State University May 7, 2013
Accounting, billings, bookkeeping, budgets, Business Intelligence, cash flow, cash handling, cash register, cashier, clerical, Coaching, making copies, customer service, special events, faxing documents, filing, Finance, financial, General office duties, General office, hiring, Human Resource, Leadership, managing, Microsoft Access, Access, Excel spreadsheets, Excel, money, Office, Microsoft Outlook, Word, payroll, People Skills, personnel, copier, Presentation Skills, prime, printer, purchasing, quality, RMS, SAP, scheduling, answering phones, Trainer
Oakland Community College Culinary Studies Institute, Oakland Community College
University of Phoenix
Michigan State University
Job Titles Held:
Administrative Assistant II
Residential and Hospitality Services Housing Assistant II
Management Certificate in the Business of Hospitality, Michigan State University Online Broad College of Business Executive Programs : present Associate Degree : Culinary Arts Baking & Pastry Arts , present Master of Business Administration : 2008 Bachelor of Science : Dietetics , 2002 Train the Trainer- Michigan State University Human Resource Development (MSU HRD : August 5, 2008 Winning Leadership and Coaching-HFS June 3-4, 2009 ServSafe Certification-December 2009-present Celebrate State-Michigan State University-December 3-4, 2010 Excellence Training in Competencies for CTs-March 20, 2012-December 19, 2012 Effective People Skills-Michigan State University May 7, 2013
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