Administrative Assistant with management experience and exceptional people skills. Versed in Communication and Organization and Problem Solving. Desires a challenging role as a administrative specialist.
Link Solutions-AMSAAAberdeen Proving Ground, MDAdministrative Assistant II10/2017 to Current
OFFICE WORKFLOW: Providing administrative support to AMSAA staff. Assisted the Logistics & Engineering Analysis Division as their branch admin.
CORRESPONDENCE SUPPORT: Preparing memos or letters for concurrence and signature by the Divisions of Branch Chief.
COMMUNICATIONS AND INTERPERSONAL SKILLS: Arranging in the monthly Administrative Assistants Meeting as needed in the Sharepoint.
COORDINATED TRAVEL FOR PRINCIPAL DIRECTOR, SUPERVISORS AND COUNTRY PROGRAM MANAGERS: Prepared travel orders and make travel arrangements, itineraries, securing reservations for air or train transportation, hotels, and rental cars. Prepared country clearances for overseas travel via Aircraft and Personnel Automated Clearance System and visa applications. Submitted travel vouchers for payment in accordance with the Department of Defense regulations and policies for payment via Defense Travel System (DTS).
PREPARED TIME AND ATTENDANCE CARDS FOR OVER 60 personnel weekly via the Automated Time Attendance and Production System (ATAAPS).
COORDINATED INTERNAL AND EXTERNAL OFFICE COMMUNICATIONS AND DOCUMENTATION: Identified correspondence to be brought to attention of Principal Director and supervisors. Evaluated all correspondence to ensure conformance to administrative and security requirements.
CREATED AND MANAGED SCHEDULES AND WORKFLOWS: Maintained calendar for supervisor. Scheduled appointments independently, rescheduling as necessary to accommodate unexpected situations. Arranged meetings and conferences to include coordinating meeting space, time, and informing appropriate staff. Prepared meeting agendas and background materials. Advised supervisor of schedule, reminding him of appointments and subject matter to be discussed. Consolidated weekly activity reports and prepared briefing materials.
PRIORITIZED AND PROCESSED FEDERAL EXPRESS: Reviewed and analyzed incoming mail and distributed mail to supervisors and other staff officials. Sorted and distributed incoming and outgoing mail including. Processed outbound shipments for FedEx.
Housen Health ServicesAberdeen, United States, MDRegional Manager04/2012 to 08/2017
Hours per week: 40
MANAGEMENT: Worked directly with Senior Executive Staff. Managed a team of over 150 caregivers and nurses. Designated and implemented office policies and procedures. Assisted with hiring process, recruiting, interviewing and moving applicants through the process. Job marketing through use of on-line job boards, create effective employment ads, hiring incentives and referral programs.Prepare new employees for assignments by conducting orientation and training. Monitored employee work order completion rates and provide coaching to improve productivity and quality issues.
COMMUNICATIONS AND INTERPERSONAL SKILLS: Developed relationships with referral sources, major physician's practices, and other potential large referral sources. Held regular meetings with the senior management to review performance of the company.
EDUCATED AND TRAINED: office and field personnel in customer relation skills/techniques. Educated/trained/oriented office personnel in customer relation skills/techniques.
ENSURED GROWTH AND PROFITABILITY: of the company through the responsible use of company resources and educating the community about services. Increased client loyalty by utilizing the consultative sales process to better meet current client needs. Recognized and captured opportunities to increase service hours in scenarios to enhance and/or increase quality care.
ACCOMPLISHMENTS: Achieved 15% in profit growth by recognizing and capturing opportunities to increase service hours. Increased client loyalty by utilizing the consultative sales process to better meet current client needs.
MAINTAINED KNOWLEDGE of home care industry trends and educated branch personnel.
Assisted with billing processing, including client invoices and company payroll.
Providential Health Care Solutions1 Rider Mill CourtOwings Mills, MDMedication Technician05/2011 to 04/2012
MAINTAINED INVENTORY: Medication stock, MAR (Medication Administration Report) and administered the medications.
REVIEWED AND DOCUMENTED: patients' progress and the effects of medication in the patient. Kept records of patient details, medication, billing and other activities.
DIRECT PERSONAL CARE: Provided direct patient care, such as bathing, dressing, feeding patients and assisting in examinations along with treatments.
PPDG- Kirk Us Army Health ClinicAberdeen Proving Ground, MDPatient Administration Technician02/2008 to 05/2011
Hours per week: 40
OFFICE WORKFLOW: Served as a records clerk of the Patient Administration Division for Kirk US Army Health Clinic in support of installation readiness and mission execution. Provided a wide range of patient support services in a Health Facility, including patient management, maintenance of patients records, and automated hospital support systems; maintained accountability of 30K medical records; registered over 20K IET, permanent party, retirees, dependents, and DOD civilians into Armed Forces Health Longitudinal Technology Application (AHLTA) and Composite Health Care System (CHCS);
CORRESPONDENCE SUPPORT: Responsible for release of medical information; ensured timely preparation and scanning of documents into the electronic medical record of over 84K pieces of correspondence; maintains files for all physicals; prepared medical records for archive. Initiated correspondence pertaining to medical records, medical board proceedings, and line of duty investigations. Provided patients with copies of referral consultation and reports.
Updated patient demographics in CHCS.
ADMINISTRATIVE ACTION: Applied knowledge of administrative terminology to medical records keeps repository for military health records and dependents medical records for clinic outpatient service. Applied knowledge of medical terminology including construction or composition of medical terms. Prepared health record for copies and abstracts.
COMMUNICATIONS AND INTERPERSONAL SKILLS: Conferred with patients either by telephone, electronically or face to face. Responded promptly to customer service inquiries, handled and resolved customer complaints. Offered customer service to beneficiaries with insurance authorization for appointments. Responded to customer's voice-mails and/or messages, and provides information. Applied knowledge of provisions and limitations of freedom of information and privacy acts. Possess working knowledge of patient medical eligibility programs such as Defense Enrollment Eligibility Reporting System (DEERS).
Education and Training
Associate of Arts:Liberal Arts2018Harford Community College, Bel Air, MD, United States
ACTIVE: SECRET SECURITY CLEARANCE
NOTARY PUBLIC: STATE OF MARYLAND COMMISSION EXPIRES APRIL 2022