Administrative Assistant I Admin Assistant resume example with 13+ years of experience
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Efficient Administrative Assistant with 6 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
- Guest services
- Inventory control procedures
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
Loveland, CO, 11/2018 - Current
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Austin, TX, 11/2014 - Current
- Conducted and initialized background checks for potential employees, using [Software].
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
City, STATE, 05/2014 - 11/2014
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Increased office organization by developing filing system and customer database protocols.
- Greeted visitors promptly and directed to correct locations.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed office inventory and placed new supply orders.
- Organized patient files and streamlined operations to improve efficiency.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
City, STATE, 09/2006 - 05/2013
- Resolved record-breaking backlog of support tickets following major system malfunction within 48 hours.
- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported customers with online billing, access and account issues.
Computer skills: Microsoft office, Excel, Power Point
Typing Skills: 35 wpm
Languages: English/ Spanish (speak, write and read)
References (Upon Request)
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Resume Overview
School Attended
- Psja Early College High School
- South Texas College
- South Texas College
Job Titles Held:
- Administrative Assistant I (Admin Assistant)
- Administrative Assistant II (Admin Assistant)
- Office Manager
- Technical Support Agent
Degrees
- High School Diploma
- Some College (No Degree)
- Bachelor of Arts
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