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Administrative Assistant/Human Resources Recruiter Coordinator Resume Example

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ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES RECRUITER COORDINATOR
Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Microsoft systems, remote desktop, and program management.

Skills
  • Cost reductions
  • Personnel recruitment
  • Personnel engagement
  • Benefits administrator
  • Policies implementation
  • Affirmative action
  • Relationship development
  • Team building
  • Project organization
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Administrative support
  • Customer service
  • MS Office
  • First Aid/CPR
  • Organization
  • Team management
  • Business operations
  • Planning and coordination
  • Communications
  • Invoice generation
  • Purchasing and planning
  • Cost analysis and savings
  • Financial records analysis
  • Task delegation
  • Marketing promotions
  • Superb time management
  • Sales strategies
  • Contract development and management
  • Brand management
  • Lead generation
  • Issue and conflict resolution
  • Key accounts and territory management
  • Systems and automation applications
  • Inventory management
  • Supervision
  • Security monitoring
  • Admissions intake
  • Group facilitation
  • Log updating
  • Records management
  • Food preparation and handling
  • Nutritional support
  • Records maintenance
  • Incident reporting
  • Housekeeping skills
  • Emergency Response
  • Insurance billing
  • Security systems
Experience
ReceptionistCompany Name | City, State | Oct 2020-Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Prepared, compiled and filed documents as well as reportspresented to various parties.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of technicians, opticians and doctors.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
  • Responded to customer concerns and issues by calling, texting, and emailing.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered calls to help over 35 customers each minute.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Checked insurance and paper documents for proper formatting, grammar and spelling with OfficeMate.
  • Managed more than 1500 incoming calls per day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Entered data in OfficeMate software to keep records of patient information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Handled third-party insurance processing tasks to assist patients.
  • Maintained up-to-date understanding of insurance payment practices.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Disseminated information to correct department, individual or outside location.
  • Set up patient charts and documented information in various company software.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Logged all requests for medical records into spreadsheets.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow.
  • Submitted claims to insurance companies.
  • Collected, posted and managed patient account payments.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
Administrative Assistant/Human Resources Recruiter CoordinatorCompany Name | City, State | Jun 2020-Oct 2020
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Managed recurring HR processes such as finding employees, new hire paperwork, finding new clients and clerical work.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Created and implemented highly effective and individualized human resource solutions for clients.
Data Entry SpecialistCompany Name | City, State | Jan 2020-Jun 2020
  • Transferred completed work to bosses for review and approval.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Executed data verification to ensure expedient error detection.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Completed accurate and efficient data entry and database updates to support Microsoft operations.
  • Reduced physical document storage 50% by scanning and eliminating outdated records.
  • Compiled, sorted and verified digital data against source documents.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Monitored updates to company databases and corrected any identified errors.
  • Reviewed and updated account information in company computer system.
  • Processed confidential tax form information with care and precision.
  • Identified system and account issues to quickly and accurately resolve.
  • Identified, corrected and reported data entry errors.
  • Reviewed database entries to verify regulatory compliance.
  • Transcribed data after verifying information to deliver projects with 92% accuracy.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Documented data entry completions in corresponding logbooks.
  • Compiled data from source documents prior to data entry.
  • Communicated with coworkers regarding deadlines and project milestones.
Lead Teacher, Toddler RoomCompany Name | City, State | Aug 2019-Dec 2019
  • Arranged classrooms to facilitate optimal education for student groups.
  • Involved parents in student learning to increase family interaction and student support.
  • Organized activities to promote physical, mental and social development of each child.
  • Taught students fundamental building blocks and advanced concepts.
  • Remained calm and patient in all student interactions to support individual growth and development.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Helped students build learning and study skills to achieve life-long educational goals.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
  • Created and maintained diverse strategies to engage students and deliver enriching educational opportunities.
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Researched books and supplemental materials to use in conjunction with lesson plans.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Communicated objectives for all lessons, units and projects to students and parents.
  • Increased student academic performance by diversifying teaching techniques.
Behavioral Health TechnicianCompany Name | City, State | Jan 2019-Aug 2019
  • Completed daily client rounds and tracked client movements.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Assisted with execution of client activities, support groups and field trips.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Provided client assessments upon admission and discharge.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Delivered counseling services, including one-on-one, group therapy to several patients per day.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Effectively managed daily charting for each patient.
WaitressCompany Name | City, State | May 2017-Dec 2018
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Education and Training
Some College (No Degree): Accounting And Business ManagementL.E. Fletcher Technical Community College | City
  • 3.2 GPA
  • Completed coursework in accounting, computer and college math courses
  • Ranked in Top 70% of class
  • Honor Society Member
Physical Therapy Aide Certificate: Physical TherapyUS Career Institute | | City | May 2017
High School DiplomaTerrebonne High School | | City, State | May 2017
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Resume Overview

School Attended

  • L.E. Fletcher Technical Community College
  • US Career Institute
  • Terrebonne High School

Job Titles Held:

  • Receptionist
  • Administrative Assistant/Human Resources Recruiter Coordinator
  • Data Entry Specialist
  • Lead Teacher, Toddler Room
  • Behavioral Health Technician
  • Waitress

Degrees

  • Some College (No Degree) : Accounting And Business Management
    Physical Therapy Aide Certificate : Physical Therapy
    High School Diploma

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