Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Microsoft systems, remote desktop, and program management.
Skills
Cost reductions
Personnel recruitment
Personnel engagement
Benefits administrator
Policies implementation
Affirmative action
Relationship development
Team building
Project organization
Process improvement
Problem resolution
Operational improvement
Administrative support
Customer service
MS Office
First Aid/CPR
Organization
Team management
Business operations
Planning and coordination
Communications
Invoice generation
Purchasing and planning
Cost analysis and savings
Financial records analysis
Task delegation
Marketing promotions
Superb time management
Sales strategies
Contract development and management
Brand management
Lead generation
Issue and conflict resolution
Key accounts and territory management
Systems and automation applications
Inventory management
Supervision
Security monitoring
Admissions intake
Group facilitation
Log updating
Records management
Food preparation and handling
Nutritional support
Records maintenance
Incident reporting
Housekeeping skills
Fittings
Evaluating patients
Glasses repair
Managing inventory
Frames adjustment
Emergency Response
Insurance billing
Security systems
Experience
09/2021 to Current
OpticianState Of New York – Jamaica, NY,
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Managed client frame selection processes and walked through lens options.
Validated insurance and advised patients of benefits and coverage.
Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
Informed patients of claims status after filing insurance claims.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Submitted claims to insurance companies and clearinghouses.
Complied with insurance regulations dictated by local, state and federal agencies.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified policy holder data, including age, contact number and physical address.
Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
10/2020 to 09/2021
ReceptionistRegent Care Centers – San Antonio, TX,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Processed payments and updated accounts to reflect balance changes.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Prepared, compiled and filed documents as well as reports presented to various parties.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of technicians, opticians and doctors.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Responded to customer concerns and issues by calling, texting, and emailing.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered calls to help over 35 customers each minute.
Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
Checked insurance and paper documents for proper formatting, grammar and spelling with OfficeMate.
Managed more than 1500 incoming calls per day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Entered data in OfficeMate software to keep records of patient information.
Sorted incoming mail and directed to correct personnel each day.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Handled third-party insurance processing tasks to assist patients.
Maintained up-to-date understanding of insurance payment practices.
Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Defined strategies and created a plan to achieve ambitious operational objectives.
Streamlined day-to-day office processes to meet long-term goals.
Disseminated information to correct department, individual or outside location.
Set up patient charts and documented information in various company software.
Pulled patient records and transferred information to appropriate parties.
Entered patient insurance, demographic and health information into software and confirmed records.
Logged all requests for medical records into spreadsheets.
Verified record copies before handing each over to check for and remove unnecessary details.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow.
Submitted claims to insurance companies.
Collected, posted and managed patient account payments.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Performed insurance verification, pre-certification and pre-authorization.
Checked claims coding for accuracy with ICD-10 standards.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
06/2020 to 10/2020
Administrative Assistant/Human Resources Recruiter CoordinatorLube-Tech – Des Moines, IA,
Developed processes and metrics that supported achievement of organization's business goals.
Managed recurring HR processes such as finding employees, new hire paperwork, finding new clients and clerical work.
Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
Supported human resources, controlling resume flow within applicant tracking system.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
Supported executive decision-making by reporting on metrics and recommending actionable improvements.
Optimized processes by training employees to apply industry best practices and observe all protocols.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Created and implemented highly effective and individualized human resource solutions for clients.
01/2020 to 06/2020
Data Entry SpecialistNorth Country Academy – Walled Lake, MI,
Transferred completed work to bosses for review and approval.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Executed data verification to ensure expedient error detection.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Identified and corrected data entry errors to prevent duplication across systems.
Completed accurate and efficient data entry and database updates to support Microsoft operations.
Reduced physical document storage 50% by scanning and eliminating outdated records.
Compiled, sorted and verified digital data against source documents.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Monitored updates to company databases and corrected any identified errors.
Reviewed and updated account information in company computer system.
Processed confidential tax form information with care and precision.
Identified system and account issues to quickly and accurately resolve.
Identified, corrected and reported data entry errors.
Reviewed database entries to verify regulatory compliance.
Transcribed data after verifying information to deliver projects with 92% accuracy.
Verified and logged deadlines in response to daily inquiries and requests.
Documented data entry completions in corresponding logbooks.
Compiled data from source documents prior to data entry.
Communicated with coworkers regarding deadlines and project milestones.
08/2019 to 12/2019
Lead Teacher, Toddler RoomUniversal Health Services – Benton, AR,
Arranged classrooms to facilitate optimal education for student groups.
Involved parents in student learning to increase family interaction and student support.
Organized activities to promote physical, mental and social development of each child.
Taught students fundamental building blocks and advanced concepts.
Remained calm and patient in all student interactions to support individual growth and development.
Built and strengthened positive relationships with students, parents and teaching staff.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Helped students build learning and study skills to achieve life-long educational goals.
Applied proactive behavior management techniques to facilitate classroom discipline.
Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Created and maintained diverse strategies to engage students and deliver enriching educational opportunities.
Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
Maintained secure and disciplined classroom to provide positive learning environment.
Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Researched books and supplemental materials to use in conjunction with lesson plans.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Communicated objectives for all lessons, units and projects to students and parents.
Increased student academic performance by diversifying teaching techniques.
01/2019 to 08/2019
Behavioral Health TechnicianTouchstone, LLC – City, STATE,
Completed daily client rounds and tracked client movements.
Maintained all client and employee areas in good working order and with adequate supplies.
Assisted with execution of client activities, support groups and field trips.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Followed standard admissions procedures and documentation requirements for all client intakes.
Documented behavioral incidents thoroughly to keep accurate records.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Performed searches of resident belongings prior to admissions and throughout stays.
Educated clients on important life skills, including housekeeping and food preparation.
Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Provided client assessments upon admission and discharge.
Followed all safety protocols when administering subcutaneous and intramuscular injections.
Delivered counseling services, including one-on-one, group therapy to several patients per day.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Effectively managed daily charting for each patient.
Education and Training
Expected in
: Accounting And Business Management L.E. Fletcher Technical Community College - Schriever, LA, GPA:
3.2 GPA
Completed coursework in accounting, computer and college math courses
Ranked in Top 70% of class
Honor Society Member
Expected in 05/2017
Physical Therapy Aide Certificate: Physical Therapy US Career Institute - Ohio, GPA:
Expected in 05/2017
High School Diploma: Terrebonne High School - Houma, LA GPA:
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