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Administrative Assistant/HR Assistant Resume Example

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ADMINISTRATIVE ASSISTANT/HR ASSISTANT
Summary

Talented Program Director with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Skills
  • Detailed meeting minutes
  • AR/AP
  • Supervising clerical personnel
  • Employee training and development
  • Program file distribution
  • Human resources best practices
  • State regulations
  • Meeting planning
  • Transporting files
  • Sensitive material handling
  • Managing office supplies
  • Managing automated systems
  • Excel spreadsheets
  • Faxing documents
  • Coordinating program activities
  • Routing correspondence
  • Memo preparation
  • Check processing
  • Insurance eligibility verification
  • Mail management
  • Organizing packages
  • Inventory systems
  • Routing packages
  • Data entry documentation
  • Accounting skills
  • Transmitting files
  • Microsoft
  • Directing visitors
  • Tracking documents
  • Recordkeeping and bookkeeping
  • Copying medical records
  • Process improvements
  • Process improvement
  • QuickBooks
  • Resolving errors
  • Medical terminology
  • Report writing
  • Program director correspondence
  • Database entry
  • Patient charting
  • Social media management
  • Data evaluation
  • Project management
  • Tech-savvy
  • Legal administrative support
  • Time and labor control
  • Spreadsheet development
  • Maintaining cleanliness
  • Inventory control
  • Insurance eligibility verifications
  • Patient care advocacy
  • Documentation and reporting
  • Report development
Experience
Interim Health-Care | Scottsburg, INAdministrative Assistant/HR Assistant12/2019 - Current
  • Monitored daily and weekly schedules and monthly calendar obligations for four supervisors.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoices.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Set up and maintained physical and electronic filing systems.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Tracked expenses and documented records using excel.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Assisted with administrative tasks, including filing, answering phones and medicaid eligibility.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Managed phone calls from clients when human resources was unavailable and provided informative answers to questions.
Shaw Secure Solutions | Louisville, KYAdministrative Assistant08/2019 - 12/2019
  • Processed financial documents including contracts, expense reports and invoices.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Planned and executed corporate meetings, lunches and special events for groups of ten + employees.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Assisted with administrative tasks, including filing, answering phones and creating Spreadsheets.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set up and maintained physical and electronic filing systems.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Maintained up-to-date department organizational chart.
  • Performed complex administrative management of sensitive and confidential issues.
  • Tracked expenses and documented records using outlook and excel.
ResCare Inc. | Jeffersonville, INProgram Director10/2012 - 08/2019
  • Developed robust marketing plans to increase awareness of programs.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Managed programs from initial concept to completion.
  • Created comprehensive progress reports on all programs to show progress.
  • Minimized financial risk by establishing and maintaining best financial practices.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Discussed casting, budget and various production problems with directors and technical staff.
  • Managed program operations and provided strategic leadership for all workers.
  • Planned and scheduled regular and special event programs to meet established goals.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
  • Grew revenues by 60% through implementation of successful financial marketing campaigns that reached new clientele.
  • Oversaw daily operations of Group Home and Supported Living program functions.
  • Developed and monitored budgets for all operation programs.
  • Coordinated planning and program development between news teams and other programming staff.
  • Engaged closely with supervisors to uncover issues, determine appropriate solutions and offer assistance with meetings and daily conference calls .
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Promoted business and friendship programs by establishing professional relationships with community members and familiar businesslike.
ResCare Inc. | Jeffersonville, INProgram Manager of Residential Services07/2013 - 08/2017
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Assessed each resident's psychosocial needs.
  • Ensured each member of staff received development opportunities by implementing workshops, seminars and regular training.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Advocated for placement of patients into community-based treatment settings
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Answered several calls per day to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Utilized outlook, excel,share point to compile data gathered from various sources.
  • Supported several department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Scottsburg Senior High School | Scottsburg, INHigh School Diploma06/2001
Ivy Tech Community College of Indiana | Sellersburg, iNSome College (No Degree) in Nursing
Nurse Tech | Sellersburg, iNCertified Nursing Assistant 08/2004
Red Cross | Jeffersonville, iNCPR/First Aide Training
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Resume Overview

Companies Worked For:

  • Interim Health-Care
  • Shaw Secure Solutions
  • ResCare Inc.

School Attended

  • Scottsburg Senior High School
  • Ivy Tech Community College of Indiana
  • Nurse Tech
  • Red Cross

Job Titles Held:

  • Administrative Assistant/HR Assistant
  • Administrative Assistant
  • Program Director
  • Program Manager of Residential Services

Degrees

  • High School Diploma
    Some College (No Degree) in Nursing
    Certified Nursing Assistant
    CPR/First Aide Training

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