Enthusiastic Health Care & Administrative professional with world-class customer service skills seeks opportunity to work for United Airlines as a Flight Attendant. Passionate about travel and helping others.
Superior communication skills
Valid U.S. passport
Able to lift and carry 50 lbs
Focus on diverse responsibilities
Fluent in English
Beginner in Spanish
Superior Customer Service skills
ROBERT HALF INTERNATIONALJanuary 2014 to September 2015Administrative Assistant/Full-Charge Bookkeeper DENVER, CO
Full Cycle AP/AR · Entered PO's · Answered Multi-lined office phones and routed calls to proper department head · Assisted with Projects for Business Development Manager · Filing · Bank Deposits and performed other errands, as needed · Greeted visitors · Set up conference room for board and staff meetings · Conducted research for upcoming travel for company president.
PCSS COMPUTERSJanuary 2013 to CurrentRemote Administrative Assistant/Bookkeeper BIRMINGHAM, AL
Accurate maintenance of business records (QuickBooks,MS Word,Excel, PowerPoint, Outlook).
Scheduled meetings and appointments.
Planned travel arrangements for 1 executive and staff.
Designed electronic file systems and maintained electronic files.
Wrote reports and correspondence from dictation and handwritten notes.
THE BOATHOUSEApril 2012 to February 2013Restaurant Office Manager NAPLES, FL
Maintained positive relationships with multiple vendors and served as overseer of all purchasing and inventory
Performed procurement analysis to ensure vendor negotiations and pricing was fair and equitable
Gathered and entered data using Digital Dining software
Sorted and distributed mail and paychecks
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Supervised work staff and reporting any issues with upper management
Gathered all employee paperwork and needed work documentation.
Researched and resolved collections and billing disputes with tact and efficiency. that ensured seamless operations and retrieval.
Efficiently resolved problems or concerns to the satisfaction of all.
Developed and maintained exceptional customer service standards.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Performed restaurant walk-thru's to gauge timeliness and excellent service quality.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Regularly updated computer systems with new pricing and daily food specials.
Worked closely with the chef and cooks to determine menu plans for special events or occasions.
Managed accounts payable, accounts receivable and payroll.
Counseled and disciplined staff when necessary.
BRIARWOOD HEALTH CARE CENTERJanuary 2010 to January 2011Unit Secretary DENVER, CO
Assisted patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other medical personnel.
Established patient records by preparing folder; assigning patient number; completing patient identification information.
Documented patient care services by copying nursing and physician notes to patient and department records.
Assisted with discharges by notifying business office and patient transporter service.
Facilitate unit operations by following policies and procedures; reporting needed changes.
Guard & attend to unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Guarded, watched over, & help keep patient information strictly confidential. Strictly adhering to facility protocol to keep patient information confidential.
Aided in continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
TOTAL SLEEP MANAGEMENTFebruary 2008 to July 2009Sleep Technician Naples, FL
Assisted in opening the new Naples Sleep Laboratory.
Set up and organized Naples office area and Tech work/supply room--implementing orderly work -space that satisfied to JACHO regulations.
Maintained equipment inventory. Regularly Ordered and re-stocked new supplies and equipment.
Provided patient orientation and education, which accounts for over 96% patient compliance of CPAP use and overall patient service satisfaction.
PHYSICIAN'S REGIONAL MEDICAL CENTERJuly 2006 to February 2008Sleep Technician Naples, FL
Worked under the general supervision of the medical director or designee to provide comprehensive evaluation and treatment of sleep disorders including in center and out of center sleep testing, diagnostic and therapeutic interventions, comprehensive patient care and direct patient education.
Collected, analyzed and integrated patient information in order to identify and meet the patient-specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history).
Determined final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols.
Reviewed the patient's history and verify the medical order.
Followed sleep center protocols related to the sleep study.
When patient arrived: verified identification, collected documents and obtained consent for the study.
Explained the procedure and orient the patient for either in center or out of center sleep testing.
Applied electrodes and sensors according to accepted published standards.
Performed routine positive airway pressure (PAP) interface fitting and desentization.
Performed data acquisition while monitoring study-tracing quality to ensure signals are artifact-free.
Identified, corrected and documented artifact.
Documented routine observations, including sleep stages and clinical events, changes in procedure, and other significant events in order to facilitate scoring and interpretation of polysomnographic results.
Implemented appropriate interventions (including actions necessary for patient safety and therapeutic intervention such as positive airway pressure, oxygen administration, etc).
Florida Gulf Coast University2004Bachelor of Arts: Liberal Studies PsychologyFt. Myers, FLLiberal Studies Psychology
Coursework included one year of Organic Chemistry, one year of General Chemistry, one semester of Biology, one year of Microbiology, and one year of Anatomy and Physiology.
Bachelor of Arts : Liberal Studies Psychology Coursework included one year of Organic Chemistry, one year of General Chemistry, one semester of Biology, one year of Microbiology, and one year of Anatomy and Physiology.
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