LiveCareer-Resume

administrative assistant front desk supervisor resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

High energy hospitality professional with significant knowledge and experience solving problems. Skilled in resolving guest complaints in an expedient manner utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.

Skills
  • Task Prioritization
  • Document and File Management
  • Strong Organizational Skills
  • Office Equipment Operation
  • Multitasking and Time Management
  • Data Entry
  • Microsoft Office
  • Problem Solving
  • Critical Thinking
  • Operations management
  • Leadership
  • Attention to Detail
Work History
06/2020 to Current Administrative Assistant/Front Desk Supervisor Hyatt | Carmel, CA,
  • Assisting management in training, motivating, and coaching employees, and serving as an effective role model.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coached new employees on administrative procedures, company policies and performance standards.
08/2019 to 06/2020 Guest Experience Agent Shoe Carnival, Inc. | Stuart, FL,
  • Monitored all VIP's, special guests, special requests, enhancements and packages and communicated with front desk, housekeeping, banquets and other departments.
  • Sent daily reports to management on occupancy, V.I.P departures and arrivals.
  • Always booked room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario.
  • Maintained an organized and comprehensive filing system with documentation of purchases, vouchers, complimentary gifts and tracking logs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Processed all guest check-ins, activated room keys and secured valid payments.
07/2018 to 01/2020 Floor Supervisor Aramark Corp. | Sharon, CT,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Develop marketing strategies to coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coordinate with HR to recruit and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Developed and improved daily work plans for a three shift operation; planned production schedules increasing communication between all shifts by 25%.
02/2018 to 12/2019 Barista Shift Supervisor Starbucks | City, STATE,
  • Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
  • Ensure all staff on duty are properly trained and adhere to cash handling standards.
  • Increased sales with excellent customer service levels and developed good relationships with regular customers
  • Handled inventory control, customer service, balance drawer and placed orders for inventory
  • Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing materials.
  • Responsible for Work Force Management scheduling, editing, keying exceptions and approving time.
  • Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool.
  • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Education
Expected in 09/2023 Bachelor of Science | Supervision And Management Miami Dade College, Miami, FL GPA:
Expected in 06/2016 High School Diploma | Miami Edison Senior High School, Miami, FL GPA:
Certifications

Business Specialist - General Business

ABA bank teller certified -The American Bankers Association

Languages
English:
Full Professional
Negotiated:
Haitian Creole:
Native or Bilingual
Negotiated:
Spanish:
Limited Working
Negotiated:
French:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Edison Senior High School

Job Titles Held:

  • Administrative Assistant/Front Desk Supervisor
  • Guest Experience Agent
  • Floor Supervisor
  • Barista Shift Supervisor

Degrees

  • Bachelor of Science
  • High School Diploma

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