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Administrative Assistant for BYU CFO/AVP Resume Example

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ADMINISTRATIVE ASSISTANT FOR BYU CFO/AVP
Professional Summary

Experienced Executive Assistant with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Multi-talented assistant, consistently rewarded for success in planning and operational improvements. Enthusiastic personality eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of high level tasks and operations. .

Work History
Brigham Young University. Provo, UTAdministrative Assistant for BYU CFO/AVP | 01/2011 - 08/2020
  • Manage daily operations and administrative functions for CFO/Administrative VP.
  • Plan and execute special events.
  • Manage human resources systems and process for Financial Services.
  • Manage bike, car and ride sharing programs for BYU.
  • Coordinate travel for department directors.
  • Train and supervise students and support staff.
  • Designed and implemented a new compliance report.
  • Process compliance report for University.
  • Resolved various problems, improved operations and provided exceptional client support.
  • Handled numerous calls per day to address employee inquiries and concerns.
  • Developed team communications and information for director meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led campus departments in delivery of CFO and VP projects, resulting in successful training.
  • Managed security protocol program, including on-site receptionist and security access for employees
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Associated Food Stores. Salt Lake City, UTEvent Manager | 01/2007 - 01/2011
  • Manage Employee Assistant Program, train new team members.
  • Create training and curriculum material for stores.
  • Train, recruit and manage store team members in areas of customer service and leadership.
  • Arranged equipment, transportation, and other day-of-event needs.
  • Corresponded with clients to answer questions and resolve issues.
  • Generated client retention by accurately organizing and executing trade shows and events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated various employee leads per special events.
  • Selected and ordered refreshments, decor and event materials.
  • Planned and organized activities, details and timelines
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Worked with non-profit organizations for employee volunteer opportunities.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Generated client retention by accurately organizing and executing food trade shows and events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Manged pre-event protocol for caterers, audio-visual technicians, and facility management team.
Disneyland. Anaheim, CAGuest Relations Cast Member | 01/1997 - 01/1999
  • Operate attractions and manage crowd control during parades.
  • Manage parade entertainment and park events and offered details.
  • Provided guests with above-and-beyond service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled guest inquires per day to address daily concerns and questions.
  • Worked with unhappy guests to understand needs and provide exceptional service.
Skills
  • ADMINISTRATIVE FUNCTIONS
  • EVENT MANAGEMENT
  • CUSTOMER SERVICE
  • DATABASE MANAGEMENT
  • MICROSOFT OFFICE
  • LEADERSHIP/TRAINING
  • TIMEKEEPING
  • DOCUMENT ROUTING
  • SCHEDULING AND TRAVEL
  • TRIAGE WORKFLOW
  • DATABASE MANAGEMENT
  • EVENT MANAGEMENT
  • Financial
  • FINANCIAL REPORTING
  • Human resources
  • Organizing
  • ROUTING
  • SCHEDULING
  • WORKFLOW
  • Staff performance evaluation
  • Performance reviews
Education
KANSAS STATE UNIVERSITYManhattan, KSExpected in 06/2021Master of Arts: Academic Advising
UTAH STATE UNIVERSITYLogan, UT06/1999BA: LIBERAL ARTS AND SCIENCES
RICKS COLLEGERexburg, ID06/1997Associate of Arts: Education
Certifications
  • ADMINISTRATIVE FUNCTIONS
  • EVENT MANAGEMENT
  • CUSTOMER SERVICE
  • DATABASE MANAGEMENT
  • MICROSOFT OFFICE
  • SPECIAL EVENTS
  • FINANCIAL REPORTING
  • COMPLIANCE REPORTS
  • HIRING/INTERVIEWING
  • LEADERSHIP/TRAINING
  • TIMEKEEPING
  • DOCUMENT ROUTING
  • SCHEDULING AND TRAVEL
  • TRIAGE WORKFLOW
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Resume Overview

Companies Worked For:

  • Brigham Young University
  • Associated Food Stores
  • Disneyland

School Attended

  • KANSAS STATE UNIVERSITY
  • UTAH STATE UNIVERSITY
  • RICKS COLLEGE

Job Titles Held:

  • Administrative Assistant for BYU CFO/AVP
  • Event Manager
  • Guest Relations Cast Member

Degrees

  • Master of Arts : Academic Advising
    BA : LIBERAL ARTS AND SCIENCES
    Associate of Arts : Education

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