Administrative Assistant/File Clerk Resume Example Adia

ADMINISTRATIVE ASSISTANT/FILE CLERK

Professional Profile

Experienced with administrative and retail job duties, possessing excellent customer service and time management skills. Punctual, honest and dependable with a great work ethic; keen problem solving skills and excellent written and verbal communications skills.

Qualifications

Experienced Microsoft Excel, Word, Powerpoint as well Google Docs, Drive, Slides, and Gmail. Typing rate of 60-70 WPM. Have had extensive experience with assisting clients/customers on a phone.

Administrative support
Customer service mindset
Filing management
Computer proficiency
Analytical abilities
Multi-tasking
Exceptional verbal/written communication
Strong problem solving
Collaborative team player
Self-directed

Relevant Experience

Reassembled machines after making repairs or replacing parts.
Conversed with customers to determine details of equipment problems.
Disassembled machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
Advised customers concerning equipment operation, maintenance, or programming.
Repaired, adjusted, or replaced electrical or mechanical components or parts.
Maintained parts inventories and order any additional parts needed for repairs.
Operated machines to test functioning of parts or mechanisms.
Reinstalled software programs or adjusted settings on existing software to fix machine malfunctions.
Cleaned, oiled, or adjusted mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
Installed and configured new equipment, including operating software or peripheral equipment.
Updated existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Tested components or circuits of faulty equipment to locate defects.
Assembled machines according to specifications.
Laid cable and hooked up electrical connections between machines and power sources.
Filled machines with toners, inks, or other duplicating fluids.

Experience

Administrative Assistant/File Clerk02/2015 － 07/2015AdiaBrookfield , IL

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answered telephones, direct calls, and took messages.
Maintained and updated filing, inventory, mailing, and database systems.
Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
Computed, recorded, and proofread data and other information, such as records or reports.
Typed, formatted, proofread, and edited correspondence and other documents.
Completed work schedules, managed calendars, and arranged appointments.
Reviewed files, records, and other documents to obtain information to respond to requests.
Scanned and filed forms, reports, correspondence and receipts.
Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Entered information into computer databases.
Processed and routed incoming mail.
Reviewed files to check for complete and accurate information.
Destroyed files and materials upon request.
Looked up information with computer programs.
Contacted staff and customers to retrieve files.
Gained advanced knowledge of Administrative Support.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Backroom Lead02/2014 － 09/2014Idex CorporationLima , NY

Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Stocked and rotated inventory regularly.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Assisted customers in finding out-of-stock items.
Guaranteed positive customer experiences and resolved all customer complaints.
Expressed appreciation and invited customers to return to the store.
Replenished floor stock and processed shipments to ensure product availability for customers.
Explained information about the quality, value and style of products to Influence customer buying decisions.

Sales Associate12/2013 － 12/2013Cb Richard EllisTroutdale , OR

Described use and operation of merchandise to customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Provided expert product and service information.
Recommended merchandise based on customer needs.
Guided customers in choosing items that reflected personal style and shape.
Replenished floor stock and processed shipments to ensure product availability for customers.
Explained information about the quality, value and style of products to Influence customer buying decisions.

Stock Associate (Overnight)04/2012 － 05/2012Community Health Association Of SpokaneCheney , WA

Replenished floor stock and processed shipments to ensure product availability for customers.

Field Manager08/2011 － 11/2011The Boston Beer Company, Inc.Chicago , IL

Trained and recruited canvassers.
Paid Canvassing.
Mapped canvassing routes.

Mail Clerk03/2011 － 06/2011Firehouse SubsBirmingham , GA

Unloaded, picked, staged and loaded products for shipping.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Removed pallets, freezer boxes and damaged products from returning trailers.
Banded, wrapped, packaged and cleaned equipment.
Assembled product containers and crates.
Packed containers and re-packed damaged containers.
Cleared damaged items and loaded freight.

Stock Clerk (Overnight)12/2010 － 01/2011ShopriteCity , STATE

Handled products and equipment in accordance with safety and sanitation guidelines.
Safely operated manual and electric pallet jacks.
Broke down heavy pallet loads of cases, boxes and bags.
Stocked, priced, front-faced and rotated merchandise.
Maintained knowledge of current product locations.
Stocked displays with new and transferred merchandise.

Fundraiser12/2010 － 12/2010The Campaign CenterCity , STATE

Fundraising for local charities.

Shopkeeper08/2006 － 11/2010Sunoco/Gus's Auto ServiceCity , STATE

Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Contributed to repeat and referral business by using strong customer service and problem solving skills.

Team Member06/2006 － 08/2006Quizno'sCity , STATE

Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Prepared items according to written or verbal orders, working on several different orders simultaneously.

Education

2014Vocational/Trade School Diploma:Hunter Business School - Computer Technician Networking SpecialistCity, State, USA

3.8 GPA
Coursework in Computer Technician Networking Specialist

2006High School Diploma:Melbourne Central Catholic - High SchoolCity, State, USA

Skills

A+ Certification
Computer Technician
Filing
Inventory
Mailing
Microsoft Excel
Microsoft Access
Microsoft Office
Microsoft Powerpoint
Microsoft Word
Office machines; photocopiers, scanners, telephones
Typing 70 WPM

Resume Overview

School Attended

Hunter Business School
Melbourne Central Catholic

Job Titles Held:

Administrative Assistant/File Clerk
Backroom Lead
Sales Associate
Stock Associate (Overnight)
Field Manager
Mail Clerk
Stock Clerk (Overnight)
Fundraiser
Shopkeeper
Team Member

Degrees

2014 Vocational/Trade School Diploma : Hunter Business School - Computer Technician Networking Specialist
2006 High School Diploma : Melbourne Central Catholic - High School

Administrative Assistant/File Clerk Resume Example

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