SEARCH

Administrative Assistant/File Clerk Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
ADMINISTRATIVE ASSISTANT/FILE CLERK
Professional Profile

Experienced with administrative and retail job duties, possessing excellent customer service and time management skills. Punctual, honest and dependable with a great work ethic; keen problem solving skills and excellent written and verbal communications skills.

Qualifications

Experienced Microsoft Excel, Word, Powerpoint as well Google Docs, Drive, Slides, and Gmail. Typing rate of 60-70 WPM. Have had extensive experience with assisting clients/customers on a phone.

  • Administrative support
  • Customer service mindset
  • Filing management
  • Computer proficiency
  • Analytical abilities
  • Multi-tasking
  • Exceptional verbal/written communication
  • Strong problem solving
  • Collaborative team player
  • Self-directed
Relevant Experience
  • Reassembled machines after making repairs or replacing parts.
  • Conversed with customers to determine details of equipment problems.
  • Disassembled machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advised customers concerning equipment operation, maintenance, or programming.
  • Repaired, adjusted, or replaced electrical or mechanical components or parts.
  • Maintained parts inventories and order any additional parts needed for repairs.
  • Operated machines to test functioning of parts or mechanisms.
  • Reinstalled software programs or adjusted settings on existing software to fix machine malfunctions.
  • Cleaned, oiled, or adjusted mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Installed and configured new equipment, including operating software or peripheral equipment.
  • Updated existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Tested components or circuits of faulty equipment to locate defects.
  • Assembled machines according to specifications.
  • Laid cable and hooked up electrical connections between machines and power sources.
  • Filled machines with toners, inks, or other duplicating fluids.
Experience
Administrative Assistant/File Clerk02/2015 － 07/2015New York Therapeutic CommunitiesBrooklyn, NY
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answered telephones, direct calls, and took messages.
  • Maintained and updated filing, inventory, mailing, and database systems.
  • Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
  • Computed, recorded, and proofread data and other information, such as records or reports.
  • Typed, formatted, proofread, and edited correspondence and other documents.
  • Completed work schedules, managed calendars, and arranged appointments.
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Operated office equipment such as copiers and fax machines.
  • Entered information into computer databases.
  • Processed and routed incoming mail.
  • Reviewed files to check for complete and accurate information.
  • Destroyed files and materials upon request.
  • Looked up information with computer programs.
  • Contacted staff and customers to retrieve files.
  • Gained advanced knowledge of Administrative Support.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Backroom Lead02/2014 － 09/2014KmartWest Babylon, NY
  • Replenished merchandise shelves with items from the stockroom.
  • Organized the store by returning all merchandise to its proper place.
  • Stocked and rotated inventory regularly.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Assisted customers in finding out-of-stock items.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Expressed appreciation and invited customers to return to the store.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
Sales Associate12/2013 － 12/2013Toys R' UsCommack, NY
  • Described use and operation of merchandise to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Provided expert product and service information.
  • Recommended merchandise based on customer needs.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
Stock Associate (Overnight)04/2012 － 05/2012WalmartIslandia, NY
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Field Manager08/2011 － 11/2011Suffolk County Democratic CommitteeBohemia, NY
  • Trained and recruited canvassers.
  • Paid Canvassing.
  • Mapped canvassing routes.
Mail Clerk03/2011 － 06/2011Broadridge Financial SolutionsEdgewood/Brentwood, NY
  • Unloaded, picked, staged and loaded products for shipping.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Removed pallets, freezer boxes and damaged products from returning trailers.
  • Banded, wrapped, packaged and cleaned equipment.
  • Assembled product containers and crates.
  • Packed containers and re-packed damaged containers.
  • Cleared damaged items and loaded freight.
Stock Clerk (Overnight)12/2010 － 01/2011ShopriteWest Babylon, NY
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Safely operated manual and electric pallet jacks.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Stocked, priced, front-faced and rotated merchandise.
  • Maintained knowledge of current product locations.
  • Stocked displays with new and transferred merchandise.
Fundraiser12/2010 － 12/2010The Campaign CenterLindenhurst, NY
  • Fundraising for local charities.
Shopkeeper08/2006 － 11/2010Sunoco/Gus's Auto Service Lindenhurst, NY
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
Team Member06/2006 － 08/2006Quizno'sLindenhurst, NY
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
Education
2014Vocational/Trade School Diploma:Hunter Business School - Computer Technician Networking SpecialistMedford, NY, USA
  • 3.8 GPA
  • Coursework in Computer Technician Networking Specialist
2006High School Diploma:Melbourne Central Catholic - High SchoolMelbourne, FL, USA
Skills
  • A+ Certification
  • Computer Technician
  • Filing
  • Inventory
  • Mailing
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Office
  • Microsoft Powerpoint
  • Microsoft Word
  • Office machines; photocopiers, scanners, telephones
  • Typing 70 WPM
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • New York Therapeutic Communities
  • Kmart
  • Toys R' Us
  • Walmart
  • Suffolk County Democratic Committee
  • Broadridge Financial Solutions
  • Shoprite
  • The Campaign Center
  • Sunoco/Gus's Auto Service
  • Quizno's

School Attended

  • Hunter Business School
  • Melbourne Central Catholic

Job Titles Held:

  • Administrative Assistant/File Clerk
  • Backroom Lead
  • Sales Associate
  • Stock Associate (Overnight)
  • Field Manager
  • Mail Clerk
  • Stock Clerk (Overnight)
  • Fundraiser
  • Shopkeeper
  • Team Member

Degrees

  • 2014 Vocational/Trade School Diploma : Hunter Business School - Computer Technician Networking Specialist
    2006 High School Diploma : Melbourne Central Catholic - High School

Similar Resumes

View All
Lead-Legal-Administrative-Assistant/-Legal-Assistant-File-Clerk-resume-sample

Lead Legal Administrative Assistant/ Legal Assistant File Clerk

The O'Quinn Law Firm

Houston, Texas