administrative assistant field assitant resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Skills
Bilingual Spanish
Timeline Planning and Management
Meeting Planning
Excel Spreadsheets
Report Analysis
Memo Preparation
Technical Troubleshooting
Tracking and Documentation
Account Administration
Customer Service Support
Attention to Detail
Multitasking and Prioritization
Troubleshooting Network Issues
Interpersonal Skills
Organizational Skills
Issue and Resolution Tracking
MS Office Proficiency
Microsoft Windows and Office
Resolving Problems and Incidents
Customer Service
Experience
Administrative Assistant/Field Assitant, 09/2021 - 04/2022 Blend – Westlake Village, CA,
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Tracked and submitted employee timesheets to prepare for payroll processing.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Maintained accurate department and customer records.
Provided secretarial and office management support while building cooperative working relationships.
Coordinated appointments, meetings and conferences.
Prepared and prioritized calendars and correspondence.
Composed correspondence, reports and meeting notes.
Compiled and produced presentations and reports as directed by leadership team.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Assisted with payroll preparation and entered data into cumulative payroll document.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Reviewed and interpreted work orders and repair requests to determine needs.
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Technical Support, 06/2016 - 08/2021 Total System Services, Inc. – Hagerstown, MD,
Highly paced job that requires researching skills to solve daily issues with mobile and network devices
Work with IOS, Android, Microsoft, Window Platforms
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Served as first point of contact for incoming technical service calls and emails.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Assisted customer in understanding products, components and systems using technical demonstration.
Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Developed and maintained strong relations with customers to meet quality expectations.
Stayed abreast of latest software developments to enhance job knowledge.
Used remote login tools to assist clients with technical and product questions.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Handled customer service issues by providing guidance or escalating for advanced support.
Csr, 08/2013 - 06/2016 Xtend Healthcare – City, STATE,
First Party collection
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations..
Processed payments over phone and set up recurring drafts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Secured payments by following up with customers which disregarded promise to pay.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Met and exceeded requirements for [Timeframe] calls by [Number]%.
Accepted and processed customer payments and applied toward account balances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education and Training
: Business Administration, Expected in - Moultrie Technical College - Moultrie, GA GPA: Status -
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