Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Multitasking and Time Management
Confidentiality and Data Protection
Ease with Computers and Technology
Strong Organizational Skills
Office Equipment Operation
Appointment Coordination
Supply Inventory Control
Document and File Management
Database and Client Management Systems
Computers and Technology
Multi-Line Telephone Systems
Correspondence Writing
Data Entry Documentation
Document Sorting
Mail Management
Electronic Records Management
PC Proficiency
Database Maintenance
Organizing and Categorizing Data
Cash Drawer Management
Sensitive Material Handling
Highly Efficient and Productive
Office Supplies and Inventory
Writing and Editing Skills
Administrative and Clerical Support
Client Correspondence
Timeline Planning and Management
Recruiting
Professional and mature
Self-starter
Employee training and development
Scheduling and calendar management
Experience
Administrative Assistant, 11/2019 - Current Ghd – North Charleston, SC,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Performed research to collect and record industry data.
Managed Access databases converting complex data into easy-to-interpret data.
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Created marketing advertisements to increase awareness of services and boost sales.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Consistently received positive performance reviews from guests.
Answered phone calls and emails to schedule client appointments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Maintained 75 repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
Casino Employee, 01/1993 - 11/2019 Players Casino – City, STATE,
Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Exchanged legal currency for gambling chips and coin money.
Dealt cards in Table games and monitored players' behavior for signs of cheating.
Opened and closed Blackjack and Poker game tables and cash floats by receiving, verifying and recording cash wages.
Welcomed customers and established immediate rapport to encourage gameplay.
Conducted games such as Blackjack, Roulette and Poker by explaining rules, taking bets and delivering payouts.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education and Training
Associate of Science: Surgical Technology, Expected in 12/2010 - CTC Technical College - Shreveport, LA, GPA:
Cosmetology License: Cosmetology, Expected in 10/1984 - Alamo Beauty College #1 - San Antonio, TX, GPA:
High School Diploma: , Expected in 05/1983 - John Jay High School - San Antonio, TX, GPA:
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