Administrative Assistant resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
Proposal writing
Types 50 WPM
Records management systems
Document retrieval
Technologically savvy
Recordkeeping and bookkeeping
Detailed meeting minutes
Timeline Planning and Management
Advanced MS Office Suite knowledge
PC proficient
Data entry documentation
Microsoft
Excel spreadsheets
Mail management
Dedicated team player
Professional and mature
Administrative operations
Strong problem solver
Senior leadership support
Meticulous attention to detail
Conflict mediation
Spreadsheet development
Risk management
Invoicing and billing
Payroll liability and deductions
Phone call answering
Payroll and benefits administration
Meeting planning
Back office operations
Experience
Administrative Assistant, 08/2022 to 10/2022 Elwyn – Walnut Creek, CA,
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Provided secretarial and office management support while building cooperative working relationships.
Maintained accurate department and customer records.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Organized both physical and digital files and updated reports to coordinate project materials.
Responded effectively to sensitive inquiries or complaints.
Composed correspondence, reports and meeting notes.
Obtained scanned records and uploaded to database.
Processed financial documents, contracts, expense reports and invoices.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Generated office correspondence and reports.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Customer Service Specialist, 09/2020 to 05/2022 Wallbox – Arlington, TX,
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Improved customer service wait times to mitigate complaints.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Relayed customer feedback to cross-functional teams to improve products and services.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Used proven techniques to de-escalate angry customers during telephone interactions.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Mentored new employees on procedures and policies to maximize team performance.
Exceeded company productivity standards on consistent basis.
Receptionist/Secretary, 11/2004 to 04/2005 Avalon Health Care Group – Sparks, NV,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
Scheduled and confirmed appointments and meetings for management team.
Served as company concierge to employees requiring assistance help with travel arrangements.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Greeted and directed visitors to appropriate personnel and answered average of 75 calls and emails daily.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Pulled and organized requested documentation.
Maintained front office cleanliness and organized supplies to increase productivity.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
Worked with office manager to attain operational goals.
Receptionist/Secretary/Administrative Assistant, 03/2002 to 10/2004 Merakey – Lompoc, CA,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Composed correspondence, reports and meeting notes.
Prepared and prioritized calendars and correspondence.
Maintained accurate department and customer records.
Responded effectively to sensitive inquiries or complaints.
Provided secretarial and office management support while building cooperative working relationships.
Organized both physical and digital files and updated reports to coordinate project materials.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Coordinated appointments, meetings and conferences.
Scheduled appointments, meetings and events for management staff.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Processed financial documents, contracts, expense reports and invoices.
Assisted with payroll preparation and entered data into cumulative payroll document.
Managed incoming and outgoing mail, filing and meeting coordination.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Met incoming guests and clients, offering immediate assistance.
Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
Routed agreements, contracts and invoices through appropriate signature process.
Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
Maintained appointment and event calendars for executives and department heads.
Generated office correspondence and reports.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Assisted with special projects supporting sales and marketing campaigns.
Drafted professional business documents for various managers and executives.
Service Coordinator, 07/1988 to 02/1989 Vanity Fair – City, STATE,
Followed up with technicians and managers to receive and communicate status updates.
Delegated work to staff, setting priorities and goals.
Reported project progress, site problems and labor status to supervisors.
Monitored employee work levels and optimized performance with strategic approaches.
Allocated material and labor resources to promote on-time and under-budget project completion.
Education and Training
Microsoft Office User Specialist Program : Microsoft / Computer Training , Expected in 11/2002 New Horizons Computer Training Center - Huntsville, AL, GPA:
High School Diploma: , Expected in 05/1985 Leroy High School - Leroy, AL, GPA:
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