Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer service and medical professional who thrives in fast paced environments. Strong attention to detail and organizational skills, with a proven history of establishing trust with customers. Adaptable and hardworking.

Skills
  • Records management expert
  • HIPAA regulations
  • Computer skills
  • Team management
  • Customer service
  • Workflow Optimization
  • Insurance Verification
  • Resolving customer issues
  • Insurance billing
  • Time management
Experience
Administrative Assistant, 02/2019 to 03/2020
ChevronPascagoula, MS,
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Providing real-time scheduling support by booking appointments and preventing conflicts.
  • Directing phone calls to the appropriate party.
  • Using computers to generate reports, create presentations, and conduct research.
  • Greet and assist clients.
  • Maintain polite and professional communication via phone, e-mail, and mail.
  • Anticipate the needs of others in order to ensure their seamless and positive experience.
  • Leading weekly team meetings to ensure and maintain effective communication among team members.
  • Schedule and participate in software demos and headed software conversion.
  • Offer and execute low-level IT support.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Pharmacy Technician, 07/2017 to 02/2019
Us Oncology, Inc.Valparaiso, IN,
  • Greet clients in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
  • Maintaining pharmacy inventory and pharmaceutical stock Anticipate needed medications and supplies Place and expedite orders; verifying receipt; removing outdated drugs Organizing medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
  • Maintain records by recording and filing physicians' orders and prescription Generate revenues by calculating, recording, and issuing charges Prepare reports by collecting and summarizing information Provide excellent customer service, building customer retention Handles confidential information with proper HIPAA practices Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
  • Processed prescriptions, checking against known patient allergies.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Compiled customer demographic, allergy and medical history background.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Entered and processed patient prescriptions in company system.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Resolved third-party rejection claims.
  • Entered orders into system and filled medication orders.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Adhered to deadlines in optimizing regulatory and operational performance.
Starbucks Barista, 08/2017 to 07/2018
Giant EagleCanfield, OH,
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Received and accurately processed customer payments.
  • Managed team members, including scheduling, training and conflict resolution.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained highest standards of conduct and service to support company reputation.
  • Resolved customer disputes with tact and professionalism.
Interim Assistant Manager Barista, 04/2015 to 01/2016
AlbertsonsCity, STATE,
  • Planned and prepared workflow schedules, delegating tasks for a small team.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Completed inventory audits to identify losses and project demand.
Education and Training
: Software Design, Expected in
College Of Western Idaho - Nampa, Idaho,
GPA:
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)

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Resume Overview

School Attended

  • College Of Western Idaho

Job Titles Held:

  • Administrative Assistant
  • Pharmacy Technician
  • Starbucks Barista
  • Interim Assistant Manager Barista

Degrees

  • Some College (No Degree)

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