administrative assistant resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking childcare professional experienced in planning age appropriate activities, handling dietary restrictions and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Skills
Customer and Client Relations
Conflict Resolution
Attention to Detail
Organization and Efficiency
Client Documentation
Behavior Redirection
Care Plan Management
Administering Medication
Emotional Support
Active Listening
Time Management
Mental Health
Case Notes
Crisis Intervention
Trained in HIPPA Compliance
Experience
Administrative Assistant, 02/2021 to Current Clearesult, Inc. – Boston, MA,
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Suggested membership programs for frequently returning customers.
Inputted client information into booking system accurately and completely to chart sales metrics.
Greeted guests and members upon arrival to create positive first impressions.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Maintained professional tone at all times, including during peak rush hours.
Responded to customer concerns and issues by listening and giving options of how to rectify the situation.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Group Home Resident Care Giver, 12/2018 to 10/2019 North Country Academy – Farmington Hills, MI,
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Maintained clean and well-organized environment to promote client happiness and safety.
Planned optimal meals based on established nutritional plans.
Assisted clients with daily personal care activities such as bathing, dressing and restroom use.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Interacted with clients to offer companionship by leading engaging conversations and activities.
Assistant Teacher, 07/2018 to 04/2019 Lobel Financial – Grand Prairie, TX,
Supported lead teacher with daily classroom activities for small groups of children aged newborn to four years.
Established positive relationships with students, parents, fellow teachers and school administrators.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Made and distributed nutritious snacks by preparing and dividing into portions.
Maintained hygiene of students by changing diapers and washing hands.
Assisted with or led story time by reading books to children.
Receptionist, 10/2014 to 08/2018 Joberson'sFantastic Sam's – City, STATE,
Processed payments and updated accounts to reflect balance changes.
Assisted 10 visitors per hour by directing to appropriate personnel and answering average of 20 calls and emails daily.
Successfully booked appointments to allow sufficient time for all services requested.
Checked guests in quickly and introduced customers to their stylist
Cleaned equipment and work stations between clients to comply with established standards and regulations.
Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by 15%.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Education and Training
Bachelor of Science: Psychology, Expected in 12/2019 to University Of Wisconsin-Stevens Point - Stevens Point, WI, GPA:
Major in Psychology
Minor in History
3.1 GPA
Completed professional development in a Human Services internship at Tomorrow’s Children rehabilitation center for children with behavioral struggles. Here I participated in weekly seminar meetings where we reviewed professional practice standards, critiqued case study presentations, and discussed professional ethics while attending our observations at a community mental health facility.
I also completed professional development in a practicum for counseling and psychotherapy. Here I learned to apply clinical theory and research in counseling and psychotherapy. I developed professional ethics, attitudes, behaviors, communication, and intervention skills essential to therapeutic interview. We applied these skills by participating in multiple videotaped supervised student counseling sessions where we applied our interview and therapy skills. We were then critiqued by our peers and professor following the session.
High School Diploma: , Expected in 06/2015 to DC Everest High - Schofield, WI, GPA:
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