Hardworking childcare professional experienced in planning age appropriate activities, handling dietary restrictions and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Skills
Customer and Client Relations
Conflict Resolution
Attention to Detail
Organization and Efficiency
Client Documentation
Behavior Redirection
Care Plan Management
Administering Medication
Emotional Support
Active Listening
Time Management
Mental Health
Case Notes
Crisis Intervention
Trained in HIPPA Compliance
Education and Training
University Of Wisconsin-Stevens PointStevens Point, WI, Expected in 12/2019 ā āBachelor of Science:Psychology - GPA:
Major in Psychology
Minor in History
3.1 GPA
Completed professional development in a Human Services internship at Tomorrowās Children rehabilitation center for children with behavioral struggles. Here I participated in weekly seminar meetings where we reviewed professional practice standards, critiqued case study presentations, and discussed professional ethics while attending our observations at a community mental health facility.
I also completed professional development in a practicum for counseling and psychotherapy. Here I learned to apply clinical theory and research in counseling and psychotherapy. I developed professional ethics, attitudes, behaviors, communication, and intervention skills essential to therapeutic interview. We applied these skills by participating in multiple videotaped supervised student counseling sessions where we applied our interview and therapy skills. We were then critiqued by our peers and professor following the session.
DC Everest HighSchofield, WI, Expected in 06/2015 ā āHigh School Diploma: - GPA:
Experience
Clearesult, Inc. - Administrative Assistant Boston, MA, 02/2021 - Current
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Suggested membership programs for frequently returning customers.
Inputted client information into booking system accurately and completely to chart sales metrics.
Greeted guests and members upon arrival to create positive first impressions.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Maintained professional tone at all times, including during peak rush hours.
Responded to customer concerns and issues by listening and giving options of how to rectify the situation.
Oversaw office inventory by restocking supplies and submitting purchase orders.
North Country Academy - Group Home Resident Care Giver Farmington Hills, MI, 12/2018 - 10/2019
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Maintained clean and well-organized environment to promote client happiness and safety.
Planned optimal meals based on established nutritional plans.
Assisted clients with daily personal care activities such as bathing, dressing and restroom use.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Interacted with clients to offer companionship by leading engaging conversations and activities.
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