administrative assistant resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Payroll Liability and Deductions
  • Customer Relations
  • Relationship Building
  • Database Management
  • Sensitive Material Handling
  • Self-Starter
  • Medical Terminology
  • Excel Spreadsheets
  • Bookkeeping
  • Scheduling
  • Training and Coaching
  • Attendance Records Preparation
  • Health Insurance Processing
  • Strong Interpersonal Skills
  • Labor Relations
  • Professional and Mature
Education and Training
Southwestern Illinois College , Expected in 12/2009 Associates degree : Liberal Arts and General Studies - GPA :
Belleville Township High School Belleville, Illinois Expected in 05/2006 Diploma : - GPA :
Amita Health - Administrative Assistant
Inlet Beach, FL, 02/2018 - Current
  • Accounts payable (paid all bills sent to the detention center and balanced budget)
  • Payroll (Balanced all time off and provided information to employee)
  • entered payroll into system also confirmed garnishments were entered in correctly.
  • worked closely with the Union to endure all proper documentation was received and pension/union dues were deducted from payroll.
  • Provided paperwork for annual raises for all employees
  • All new hire paperwork/ submitted to county human resources
  • Worked closely with county HR to ensure they received all paperwork for detention employees and worked as a liaison between employee and county
  • Created invoices for all outer county billing and sent to perspective counties and confirmed receipt.
  • Completed reports for the state and board of education
  • Managed contracts with outside agencies
  • Kept inventory of all detention supplies and ordered accordingly
  • Built satisfied relationships with law enforcement and the school district
  • Scheduled appointments for tours of the facility(Pre-Covid)
  • Create employee files and track all discipline and employment issues
  • Completed daily paperwork.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
Comprehensive Pain Specialist - Patient Services Care Coordinator
City, STATE, 03/2015 - 02/2018
  • Pre-cert for procedures/build relationship with insurance companies
  • Verify insurance daily
  • Worked with eClinical Works
  • Train new employees in eClinical Works and all aspects of the job
  • Collect co pays and make deposits/end of day monetary paperwork
  • Obtain referrals from insurance companies
  • Send patient referrals to referring offices and built relationships with other referring offices.
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Provided administrative support for patient care staff.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Demonstrated flexibility during changes to patient care practice.
  • Received and routed care team messages and documents to appropriate staff.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Identified potential problems and patient care trends.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Allsup Incorporated - Individual Payment Specialist/Query Services Specialist
City, STATE, 01/2012 - 02/2015
  • Assisted and built satisfied customer relationships via telephone;
  • Trained new co-workers;
  • Completed daily paperwork;
  • Contacted claimants in regards to how fees work if awarded and not awarded
  • Calculated fees and processed invoices; created fee petitions based on work done by non attorney representative
  • Contacted claimants to collect payments
  • Cross-trained in several other departments;
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted Social Security daily for approval of fees charged and to confirm award.

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Resume Overview

School Attended

  • Southwestern Illinois College
  • Belleville Township High School

Job Titles Held:

  • Administrative Assistant
  • Patient Services Care Coordinator
  • Individual Payment Specialist/Query Services Specialist


  • Associates degree
  • Diploma

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