administrative assistant resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Judgment and Decision-Making
Multi-Line Telephone Systems
Office Equipment Operation
Appointment Coordination
Confidentiality and Data Protection
Microsoft Outlook
Microsoft Windows
Multitasking and Time Management
Strong Organizational Skills
Microsoft Office
Document and File Management
Work History
10/2016 to CurrentAdministrative AssistantAaa Northern California, Nevada & Utah | San Jose, CA,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Handled client correspondence and tracked records to foster office efficiency.
Processed invoices and expenses to facilitate on-time payment.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Monitored premises, screened visitors, updated logs to maintain security.
Arranged rapid office equipment repair and maintenance with vendors.
Trained new personnel regarding company operations, policies and services.
Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
Developed highly empathetic patient and client relationships and earned reputation for exceeding service standard goals.
Cross-trained and backed up other clinics who were short of help.
Resolved medical and equipment issues over the phone with patients daily.
10/2020 to 07/2022Retail AssociateSt. Joe Company | Inlet Beach, FL,
Greeted customers, helped locate merchandise and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items and join reward programs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Supported loss prevention goals by monitoring shopper behavior.
Increased sales by offering advice on purchases and promoting additional products.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Processed credit card and debit payments providing accurate charges and credits.
Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with shift manager to solve problems and handle customer concerns.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Trained as a Customer Service Associate and provided back-up coverage to provide customers with optimal support.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
10/2007 to 08/2021Certified Dialysis TechnicianAmerican Advanced Management, Inc | Stockton, CA,
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Conducted equipment and safety checks on hemodialysis equipment and supplies.
Administered Heparin, oxygen, anesthetic, and saline as prescribed.
Provided in-patient care for 4 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
Recorded client data on hemodialysis flow chart.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Safely transported, transferred, and positioned patients on chairs for treatment.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
Completed thorough assessments to understand current patient conditions and develop diagnoses.
Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
Helped patients obtain advanced treatment by referring to specialists.
09/2005 to 10/2007Retail Customer Service AssociateBatteries Plus, Llc | Kingsport, TN,
Greeted customers, helped locate merchandise and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Answered product questions with up-to-date knowledge of sales and store promotions.
Informed customers of current store promotions to encourage additional sales purchases.
Supported loss prevention goals by monitoring shopper behavior.
Increased sales by offering advice on purchases and promoting additional products.
Displayed merchandise by arranging in appealing ways to boost sales.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Folded and arranged merchandise in attractive displays to drive sales.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Connected with customers to support positive transaction experiences and address service concerns.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Moved heavy boxes and full merchandise bins up 30 pounds in weight by maintaining physical strengths and stamina.
Cross trained in every department of the store and provided back-up coverage to provide customers with optimal support.
Reviewed and resolved differences between accounting information and cash drawer.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kept customer spaces clean, neat and organized for maximum appeal.
Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
Expected in to to High School Diploma | Landstown High School, Virginia Beach, VAGPA:
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