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Administrative Assistant Resume Example

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JJ
ADMINISTRATIVE ASSISTANT
Professional Summary

Experienced Payroll Clerk with 3 years of experience. Works independently to handle payroll activities and process timely checks and deposits.

Self-motivated Administrative Assistant bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Skills
Work History
11/2017 - CurrentAdministrative Assistant Supervisor | Worldwide Flight Services - Newark, NJ
  • Processed payrolls on both by weekly and semi-monthly basis for more than 700 employees nationally.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ADP and Time and attendace.
  • Directed 1 meetings per week between payroll, accounting and HR managers to identify and alleviate ongoing turn over issues.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported Manager through personal document management, calendar organization and collateral preparation for meetings.
  • Improved employee satisfaction by 95% by training 4 other employees in correct payroll handling.
  • Completed clerical tasks such as filing, copying and distributing mail.
07/2017 - 11/2020Passenger Service Agent | ABM Aviation - Newark, NJ
  • Monitored security and maintained operational protocols.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Oversaw ticketing, gate and ramp services.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
02/2017 - 11/2017Customer Service Representative | Family Dollar Stores Inc. - Jersey City, NJ
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Expected in 04/2022Hudson County Community College, Jersey City, NJAssociate of Arts: Liberal Arts And General Studies
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Resume Overview

Companies Worked For:

  • Worldwide Flight Services
  • ABM Aviation
  • Family Dollar Stores Inc.

School Attended

  • Hudson County Community College

Job Titles Held:

  • Administrative Assistant Supervisor
  • Passenger Service Agent
  • Customer Service Representative

Degrees

  • Associate of Arts : Liberal Arts And General Studies

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