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Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Banking professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Personable Administrative employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft office with expertise in resource allocation and schedule management.
Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during Fifteen+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.
Demonstrated ability to learn and upskill on new collaboration tools. Ability to troubleshoot technical issues for Leadership team. Manage own emails and correspondence in a timely manner Maintain and update department email distribution lists in Outlook Ability to interface comfortably with individuals at all levels of management. Strong attention to detail with emphasis on accuracy, quality, timeliness and a sense of urgency when necessary. | Strong oral and written communication skills. Experience exercising discretion and confidentiality with sensitive information. Proven ability to manage multiple priorities, meet deadlines and demonstrate flexibility in a dynamic environment without losing composure and professionalism A self-starter who requires minimal supervision while working in a team environment. High level of proficiency using MS Office as well as Webex, Ariba and Concur. Knowledge of using both Apple and Windows based computers. |
- Manage complex calendar activity; coordination of internal/external business meetings, making all necessary arrangements including sending invitations, reserving and setting up conference rooms (webex/telepresence), preparation of meeting materials, etc.
- Answers and screens telephone calls while handling complex inquiries, take messages and transfer calls to the appropriate party, provide back-up to other assistants as needed.
- Receives and directs visitors.
- Tactfully handles inquiries and/or refers to appropriate party. Reviews and answers mail and inquiries on own initiative and determines if action is required. Refers routine matters to appropriate person for action and follows up to ensure completion.
Prepares regular expense reports in a timely and efficient manner utilizing Concur system. - Coordinates timely payment and tracking of department invoices.
Ordering and maintaining inventory of Department materials and supplies. - Ensures that office equipment works properly. Coordinates repair requests with facilities and/or outside vendors. Maintains records on all repairs and orders.
- Assists department in special projects as needed, most recently coordinated Laptop distribution and follow for Global Banking.
Interface with executives, other assistants and other internal/external professionals. - Make complex travel arrangements including air, hotel, transfers and Visas. Provide detailed itineraries of trips including hotel arrangements, transfers, meeting schedules, contact details, etc.
Ensure timely preparation and reconciliation of expense reports in Buysmart.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Tracked and coordinated interview scheduling for incoming MBA graduates
- Coordinated meetings, conference calls and receptions/events
- Prepared presentations, special projects and reports
- Supervised set up of conference rooms for corporate meetings and other events.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Sorted incoming mail and disseminated all correspondence to applicable departments.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Improved office efficiency, managing client correspondence, record tracking and data communications.
- Scheduled CSG staff including CSR reps, account services, supervisors and new hires
- Utilized MS Excel, Symposium and Dictaphone call center management systems to prepare daily staffing/volume analysis and individual agent performance reports for senior management
- Coordinated assigned department reports, presentations and databases related to research, budgets and customer satisfaction using Excel, Word, and PowerPoint
- Coordinated interviews and new hire on boarding with corporate recruitment
- Payroll - managed agents’ hours and kept track of paid time off
Berkeley College - New York, NY
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Resume Overview
School Attended
- Berkeley College
Job Titles Held:
- Administrative Assistant
- Recruitment Coordinator/Admin. Asst. (Contact)
- Customer Service Coordinator
Degrees
- Bachelor of Science
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