administrative assistant resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Systematic Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detailed with advanced skills in records management. Attentive when handling incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in MS Office. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Texas Tech University Online, TX Expected in Bachelor of Science : Political science and Psychology - GPA :
Texas Tech University Lubbock, TX Expected in Associate of Arts : International Business & Marketing PR - GPA :
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Coursework in Integrated Marketing Communications
  • Finance coursework
  • Business, Marketing and Advertising coursework
  • Associate's Degree

  • Process optimization
  • Spreadsheet management
  • Office administration
  • Relationship building
  • Presentation design
  • Letter preparation
  • Internal communications
  • HCFA Common Procedure Coding Systems (HCPCS)
  • Documentation and reporting
  • Strategic planning
  • Recordkeeping
  • Purchase orders organization
  • Sorting and labeling
  • Expense reporting
  • Marketing
  • Statistical data gathering
  • Workflow planning
  • Documentation and control
  • Paperwork drafting
  • Quality assurance
  • Mail handling
  • Performance improvement
  • Program Files Maintenance
  • Transporting Files
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Patient Scheduling
  • Writing reports
  • Database administration
  • Employee training and development
  • Database Management
  • Contract agreement preparation
  • Technical Support
  • Meeting arrangements
  • Records management
  • Supervising staff
  • Contract negotiations
  • Business administration
  • Policy and procedure modification
  • Scheduling
  • Report analysis
  • Records destruction
  • Account Reconciliation
  • Administrative support
  • Time management
  • Information security
  • Customer and client relations
  • Transcription and dictation
  • Social media knowledge
  • Invoice Processing
  • Office management
  • Human resource laws
  • Mail distribution
  • Filing and data archiving
  • Bookkeeping
  • IEP compliance
  • Behavior improvements
  • Smartboard
  • Classroom management
  • Educational assistance
  • Interdisciplinary team collaboration
  • Teacher Support
  • Skills strategies
  • Social and group settings
  • Parental interaction
  • Student Supervision
  • Instructional support
  • Lesson plan implementation
  • Autism and spectrum disorders
  • Social development and integration
  • Activity Planning
  • Documentation
  • Verbal and written communication
  • Teaching and instruction
  • Attention to Detail
  • Decision Making
  • Teambuilding
  • Dependable and Responsible
  • Basic Math
  • Vendor relations
  • Purchasing
  • Budgeting
  • Procurement
  • Forecasting and Cost Tracking
  • Purchasing Agreement Review
  • Shipment Arrangements
  • Documentation skills
  • Clerical Support
  • Written Communication
  • Area of certification Training - Timeframe
  • Area of expertise License - Timeframe
  • Licensed Job Title - Timeframe
  • Certified Job Title, Company Name - Timeframe
  • Area of certification, Company Name - Timeframe
  • CAP - Certified Administrative Professional
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Recognized by customers and Job Title for expedient and effective service.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Managed name area.
  • Accomplished improvement through actions.
  • Earned "Award" in Year.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Oversaw description project, resulting in improvement.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of Number.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Scheduling - Organized technician schedule for customer jobs.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
Work History
Compass Group Usa Inc - Administrative Assistant
West Point, PA, 01/2020 - Current
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Created PowerPoint presentations for business development purposes.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Edited subcontractor proposals, project punch lists, transmittals and meClairedums for organizational support.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coordinated bookkeeping activities in QuickBooks and Lawson.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Created detailed expense reports and requests for capital expenditures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Completed accurate daily report documents, memos and invoices.
  • Implemented paperless filing system for departments.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Provided onboarding and training for new support staff.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Recorded expenses and maintained accounting records.
Comfort Keepers - Live-In Caregiver
Oconomowoc, WI, 12/2012 - 12/2020
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Monitored and assisted residents through individual service plans.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Cleaned house, cared for pets, ran errands, managed laundry and completed weekly grocery shopping.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Used Microsoft Office 365 programs to maintain records of services performed and apparent condition of patients.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted with daily living activities, running errands and household chores.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Supervised Number household staff, contractors and vendors.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained entire family's schedule and organized events.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Handled incoming information requests for several busy executives.
  • Guided patients to restroom, Action and Action to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Black Hills Special Services Cooperative - Special Education Paraprofessional
Sturgis, SD, 07/2005 - 12/2012
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Interacted physically and verbally with students throughout each day.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Oversaw class of students in absence of instructor.
  • Administered tests to class and graded papers.
  • Mentored staff in best practices for helping special education students excel.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Implemented lessons initiated by teacher or related services personnel.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Played essential role in delivering individualized services and supporting instruction.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Maintained student-centered, supportive environment in delivering learning experiences.
  • Delivered individual services and instruction support to students and coworkers.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts presented by teachers.
  • Organized and supervised games and other recreational activities to promote physical, mental and social development.
  • Contributed to classroom learning by preparing and implementing daily lesson plans.
  • Carried out therapeutic regimens for behavior modifications and personal development.
  • Performed general administrative tasks such as filing, record-keeping and taking phone messages.
  • Used classroom observations to create written assessments of student performance.
  • Supported Number classroom teachers in implementing developmentally-appropriate curriculum for group of Number students.
  • Planned and arranged Number classrooms into distinctive learning areas to promote effective learning environment.
  • Used computers, audiovisual aids and other equipment and materials to supplement presentations.
  • Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
  • Enforced school and class rules to teach students proper behavior.
  • Communicated regularly with students and parents through telephone, email and student-parent meetings.
  • Collaborated with teachers to help with classroom and workload management.
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Verified classroom operations and curriculum complied with Location's IEP standards.
  • Developed and managed instructional materials and reports.
  • Documented behaviors, implemented interventions and treatment results.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.

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Resume Overview

School Attended

  • Texas Tech University
  • Texas Tech University

Job Titles Held:

  • Administrative Assistant
  • Live-In Caregiver
  • Special Education Paraprofessional


  • Bachelor of Science
  • Associate of Arts

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