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administrative assistant resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service, attentive and personable with strong work history in banking and administrative duties. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Accomplishments
  • Earned Top Performing Financial Center in 2014
Skills
  • Transporting Files
  • Faxing Paperwork
  • Team Bonding
  • Spanish fluency
  • Office administration
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Sorting and labeling
  • Invoice Processing
Work History
08/2018 to Current
Administrative Assistant Consolidated Supply Co. Seattle, WA,
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed research to collect and record audit, transactions, & other investment related data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed invoices and expenses using SEI & GWES to facilitate on-time payment.
  • Generated reports and typed letters in Microsoft Word & Excel to prepare presentations for maximum impact and results.
  • Monitored administrator's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for team of two professional Trust Officers.
10/2015 to 08/2018
Personal Banker Guaranty Bancshares, Inc. Mount Pleasant, SC,
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Expanded client base by promoting new financial products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
07/2013 to 10/2015
Bank Teller Heritage Financial Corporation Mukilteo, WA,
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Received regional branch recognition award for Top Performing Financial Center in 2014.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed exchange and foreign currency.
  • Maintained friendly and professional customer interactions.
  • Maintained teller drawer to perform bank transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled various accounting transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Counted and packaged currency and coins.
Education
Expected in 06/2019
Associate of Arts: Liberal Arts & Humanities
Houston Community College - Central Campus,
GPA:

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Administrative Assistant
  • Personal Banker
  • Bank Teller

Degrees

  • Associate of Arts

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