Administrative Assistant resume example with 4+ years of experience
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Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Administrative and Medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
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Deliver exceptional administrative support for family military medical clinic with over 35,000 patients,including appoitments management, medical records maintenance and front-line customer service. Communicate with patient and staff regarding clinic policies and practices to ensure efficent high quaility patient-centered care.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Manage patient care check in-appointment schedules and medical record maintenance for 100 daily clinic appointments; informally mentored and guided four administrative team members.
- Prepare daily appointments audit reporst for single-day clinic services valued at $25,000+ in order to help executives identify cost drivers and boost operating efficiency.
- Support operational enhancement as shared accountability and data quality representative for Unit Practice Council; organized role-reversal training for medical and administrative staff to improve tream communication.
- Recognized as a subject matter expert in use of six distinct data informationsystems for shceduling, patient communications, medical records management and clinic operations.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Communicate with customers or patients in regards to speciment dropp off or answer any questions they may have in regards to their speciment. Enter their information electronically using two different software programs.
- Knowledge of technical health care
- Maintain courteous and professional attitude towards patients, lab personal and management and work jointly with colleagues and the emergency providers to ensure optimal patient care.
- Ability to use various types of phlebotomy equipment examples (syringes, butterflies, vaccutainer system and lancet.) Experince in drawing hardes't patient and pediatrics. Perform glucose tolerance test to the patient's and pregnant patients and expalin the procedures of the test to the patient.
- Multi tasking in the main lab examples;(anwsering the phones in the processing area and recevinng orders at the front desk lab ask and answering emergency calls through the vocera.
- Work in the shipping areas, assist in shipping of the speciements insuring the integrity of the speciments.
- Maintain, and records maintance correctly and properly uses all the equpment assigned to the section.
Manage the front desk, including perform all clerical duties for example, checking in and out patients along with collecting co-payments.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy pain management office with 2 providers.
- Interviewed patients to collect medical information and insurance details.
- Updated patient financial information to ensure accuracy.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Called patients to schedule procedure appointments, consistently double-checking information and availability.
- Updated group medical records and technical library to support smooth office operations.
- Created and maintained accurate and confidential patient files.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Make calls to pharmacy companies for authorization for certain medications.
East Aurora High School - East Aurora, Illinois,
Robert Morris University - Illinois - Chicago, IL
Central Texas College - Killeen, TX
Two performance awards in 2019 and 2020.
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Resume Overview
School Attended
- East Aurora High School
- Robert Morris University - Illinois
- Central Texas College
Job Titles Held:
- Administrative Assistant
- Health Techinician
- Medical Administrative Support
Degrees
- High School Diploma
- Associate of Science
- Some College (No Degree)
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