administrative assistant resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Efficient Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

  • Office administration
  • Transporting Files
  • Routing Mail
  • Advanced MS Office Suite Knowledge
  • Scheduling
  • Invoice Processing
  • 38 WPM typing speed
  • Relationship building
  • Customer and client relations
  • Spanish fluency
  • Administrative support
Work History
Administrative Assistant, 06/2016 to Current
Crete Carrier CorporationNorth Salt Lake, UT,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Executed record filing system to improve document organization and management.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled office meetings and client appointments for team of 20 professional Security Agents.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created detailed expense reports and requests for capital expenditures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Managed accounts payable and receivable for grossing $ 1.2 million per year.
Assistant Manager, 07/2006 to 05/2016
Fogo De ChaoBellevue, WA,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Communicated with managers of other departments to maintain transparency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted to Assistant Manager after only 6 months with company.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Exceeded monthly sales goals as team leader by up to 33% over expected profits.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
Deli Clerk, 01/2001 to 02/2005
Whole FoodsMelrose, MA,
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Created appealing food arrangements for party trays and specialized orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Medical Billing And Coding Certification: Medical Insurance Billing, Expected in 02/2018
Keiser University - Fort Lauderdale, FL
Graphic Design: Graphic Design, Expected in 02/1990
CE-ART Technical School - Bogota - Colombia,
High School Diploma: , Expected in 11/1985
Cardenal Sancha - Bogota - Colombia,

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Resume Overview

School Attended

  • Keiser University
  • CE-ART Technical School
  • Cardenal Sancha

Job Titles Held:

  • Administrative Assistant
  • Assistant Manager
  • Deli Clerk


  • Medical Billing And Coding Certification
  • Graphic Design
  • High School Diploma

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