Efficient Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Skills
Office administration
Transporting Files
Routing Mail
Advanced MS Office Suite Knowledge
Scheduling
Invoice Processing
38 WPM typing speed
Relationship building
Customer and client relations
Spanish fluency
Administrative support
Work History
06/2016 to Current
Administrative AssistantCrete Carrier Corporation – North Salt Lake, UT,
Coached new employees on administrative procedures, company policies and performance standards.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Handled client correspondence and tracked records to foster office efficiency.
Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Executed record filing system to improve document organization and management.
Arranged rapid office equipment repair and maintenance with vendors.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Scheduled office meetings and client appointments for team of 20 professional Security Agents.
Maintained staff directory and company policy handbook for human resources department.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Created detailed expense reports and requests for capital expenditures.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed accounts payable and receivable for grossing $ 1.2 million per year.
07/2006 to 05/2016
Assistant ManagerFogo De Chao – Bellevue, WA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Assisted Manager in interview process of prospective employees and provided feedback.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Communicated with managers of other departments to maintain transparency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Promoted to Assistant Manager after only 6 months with company.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Exceeded monthly sales goals as team leader by up to 33% over expected profits.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
01/2001 to 02/2005
Deli ClerkWhole Foods – Melrose, MA,
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Created appealing food arrangements for party trays and specialized orders.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Calculated total items needed to assemble party trays and placed orders for inventory.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Maintained proper signage and pricing information for displays, cases and counters.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Opened new inventory and rotated stock by dates to maintain freshness.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Offered product samples to customers, generating additional sales through taste-testing.
Greeted customers at deli counter to fulfill requests and answer questions.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Education
Expected in 02/2018
Medical Billing And Coding Certification: Medical Insurance Billing Keiser University - Fort Lauderdale, FL GPA:
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