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Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
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- Answer telephone inquiries and handle requests related to programs.
- Act as Advisory Board Liaison, taking and sending out minutes via email, keeping board and committee schedules, sending out meeting reminders by phone, email and other means.
- Handle correspondence (thank you cards, invitations, sympathy cards etc.) with Board members and donors.
Create and maintain contact lists for volunteers, special events, activities and fundraisers. - Schedule appointments for community outreach and development in conjunction with Corps Officer(s) calendar.
- Perform general office errands including FedEx / UPS / USPS shipments, picking up / delivering supplies and other duties as assigned by The Corps Officer(s)
- General admin / clerical duties, including but not limited to : answer telephones, receive / disburse mail, greet visitors, computer data entry for documents, correspondence, reports & records.
Will perform other duties as assigned and / or required - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Set up conference rooms, technology and materials to facilitate meetings
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Analyzed, reviewed, and rewrote programs in order to increase efficiency and adapt program to new requirements.
- Converted data from project specifications and statements of problems in order to create and modify computer programs.
- Learned specific input/output data requirements such as forms of data input, how data was to be summarized, and formatted for reports.
- Wrote instructions to guide operating personnel during production.
- Data entry-alpha/numeric 12000KPH and numeric 25000KPH
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Connected local and long distance calls.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Accessed number directories to provide relevant information to callers.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Assisted over hundreds of customers daily by answering questions and transferring to appropriate departments.
- Instrumental in implementing computerized accounting system.
- Prepared balance sheet, profit and loss statement and other reports to summarize current and projected financials.
- Established, modified, documented, and coordinated implementation of accounting and accounting control procedures.
- Performed office operations such as typing, bookkeeping, payrolls, flow of correspondence, filing, and requisition of supplies
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Partnered with auditors to track errors and add contributions to maintain accuracy
- Tracked financial progress by creating quarterly and yearly balance sheets
Grand Canyon University - Phoenix, AZ
North Central College - Naperville, IL
Morton Junior College - Cicero, IL,
- Job Training and Work Ethics
- Richland Community College
- 120 hours
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School Attended
- Grand Canyon University
- North Central College
- Morton Junior College
Job Titles Held:
- Administrative Assistant
- Data Entry Clerk/Computer Programmer
- Directory Assistance Operator
- Accountant/Office Manager
Degrees
- Master of Science
- Bachelor of Arts
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy