, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Skills
Transporting files
AR/AP
Account balancing reconciliation
Technologically savvy
Sales plan implementation
Meeting planning
Executive presentation development
Excel spreadsheets
Microsoft
Memo preparation
Sensitive material handling
Data entry documentation
Detailed meeting minutes
Timeline Planning and Management
Conflict mediation
Multitasking and prioritization
Schedule management
Professional and mature
Data entry
Experience
02/2022 to 04/2022Administrative AssistantDow Chemical Company | South, WV,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Coordinated appointments, meetings and conferences.
Maintained accurate department and customer records.
Provided secretarial and office management support while building cooperative working relationships.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
02/2021 to 02/2022Assistant ManagerBuehler's Grocery | New Philadelphia, OH,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Worked closely with customers to understand needs and resolve diverse issues.
Oversaw daily operations, maintenance and administration of various properties.
Maintained current understanding of company offerings to better serve customers and team members.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Collaborated closely with management team to roll out functional and strategic initiatives.
Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
11/2019 to 03/2020ServerAspen Skiing Company, L.L.C. | Id, ID,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
05/2015 to 06/2017Property ManagerPae Government Services Inc | Philadelphia, PA,
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Updated tenant and unit information to keep current in housing database.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Oversaw budgeting process for assigned properties.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Answered telephones to assist customers and resolve issues.
Monitored and documented delinquencies and other forms of income.
Explained policies and reviewed documentation to obtain signatures.
Prepared and submitted reports to supervisor.
Reviewed and interpreted vendor contracts to enforce requirements.
Education and Training
Expected in 12/2021Associate of Arts | Health Services AdministrationMiami Dade College, Miami, FLGPA:
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