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Administrative Assistant Resume Example

Resume Score: 80%

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ME
ADMINISTRATIVE ASSISTANT
Summary

I am a goal-oriented individual adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Skills
  • Issue resolution
  • POS systems
  • Cash register operation
  • Payment processing
  • Oral and written communication
  • Telephone etiquette
  • Recordkeeping and data input
  • Risk analysis
  • Project organization
  • Installer collaboration
  • Customer retention
  • Customer service
  • Installed Sales documentation
  • Order management system expertise
  • Organizational
  • Power equipment trained
  • PC proficient
  • Employee training and development
  • Proposal writing
  • Excel spreadsheets
  • Technologically savvy
  • Detailed meeting minutes
  • Microsoft
  • Document retrieval
  • Strong interpersonal skills
  • Organization and efficiency
Experience
Western Pacific Engineering & Survey, Inc. | Moses Lake, WAAdministrative Assistant06/2020 - Current
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
Lowe's | Moses Lake, WAInstalled Sales Coordinator11/2012 - 06/2020
  • Scheduled and managed installations, including contacting installers and customers throughout the process
  • Operated and provided training to support the Lowe's order management system
  • Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
  • Ensuring materials were ready for installer pickup or delivery
  • Assessed, optimized and elevated operations to target current and expected demands
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Automated office operations, managed client correspondence and tracked records
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
  • Mentored newly hired employees by explaining tactics for building sales pipelines
Lowe's | Missoula, MTSeasonal Cashier12/2009 - 07/2010
  • Answered customer quests, provided store information and escorted to desired store areas
  • Cleaned and straightened work area
  • Operated cash register with proficiency during high-volume shopping times
  • Informed managers of issues with loss prevention and security
  • Maintained store areas in a neat and clean fashion for a professional appeal
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Stayed up to date on current item discounts to support promotions
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
  • Worked closely with front-end staff to assist customers
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Answered phone calls to assist customers with questions
Hoagieville | Missoula, MTCashier01/2008 - 11/2009
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Answered telephone to provide establishment information and take party reservations
  • Calculated charges, issued table checks and collected payments from customers
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs
Education and Training
Big Bend Community College | Moses Lake, WASome College (No Degree) in Arts And Science
Big Sky High School | Missoula, MTHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Western Pacific Engineering & Survey, Inc.
  • Lowe's
  • Hoagieville

School Attended

  • Big Bend Community College
  • Big Sky High School

Job Titles Held:

  • Administrative Assistant
  • Installed Sales Coordinator
  • Seasonal Cashier
  • Cashier

Degrees

  • Some College (No Degree) in Arts And Science
    High School Diploma

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