Administrative Assistant Resume Example Western Pacific Engineering & Survey, Inc.

ADMINISTRATIVE ASSISTANT

Summary

I am a goal-oriented individual adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Skills

Issue resolution
POS systems
Cash register operation
Payment processing
Oral and written communication
Telephone etiquette
Recordkeeping and data input
Risk analysis
Project organization
Installer collaboration
Customer retention
Customer service
Installed Sales documentation

Order management system expertise
Organizational
Power equipment trained
PC proficient
Employee training and development
Proposal writing
Excel spreadsheets
Technologically savvy
Detailed meeting minutes
Microsoft
Document retrieval
Strong interpersonal skills
Organization and efficiency

Experience

Western Pacific Engineering & Survey, Inc. | Moses Lake, WAAdministrative Assistant06/2020 - Current

Liaised between internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Prepared packages for shipment by generating invoices and setting up courier deliveries.

Lowe's | Moses Lake, WAInstalled Sales Coordinator11/2012 - 06/2020

Scheduled and managed installations, including contacting installers and customers throughout the process
Operated and provided training to support the Lowe's order management system
Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
Ensuring materials were ready for installer pickup or delivery
Assessed, optimized and elevated operations to target current and expected demands
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Automated office operations, managed client correspondence and tracked records
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
Mentored newly hired employees by explaining tactics for building sales pipelines

Lowe's | Missoula, MTSeasonal Cashier12/2009 - 07/2010

Answered customer quests, provided store information and escorted to desired store areas
Cleaned and straightened work area
Operated cash register with proficiency during high-volume shopping times
Informed managers of issues with loss prevention and security
Maintained store areas in a neat and clean fashion for a professional appeal
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Assisted customers to find appropriate products, answered product questions and provided product solutions
Stayed up to date on current item discounts to support promotions
Troubleshot and resolved issues with cash registers, card scanners and printers
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
Worked closely with front-end staff to assist customers
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Answered phone calls to assist customers with questions

Hoagieville | Missoula, MTCashier01/2008 - 11/2009

Arranged each place setting attractively and verified all items were clean and free from water spots and chips
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Answered telephone to provide establishment information and take party reservations
Calculated charges, issued table checks and collected payments from customers
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Accommodated guests with special needs, including accommodations for child seats and wheelchairs

Education and Training

Big Bend Community College | Moses Lake, WASome College (No Degree) in Arts And Science

Big Sky High School | Missoula, MTHigh School Diploma

Resume Overview

Companies Worked For:

Western Pacific Engineering & Survey, Inc.
Lowe's
Hoagieville

School Attended

Big Bend Community College
Big Sky High School

Job Titles Held:

Administrative Assistant
Installed Sales Coordinator
Seasonal Cashier
Cashier

Degrees

Some College (No Degree) in Arts And Science
High School Diploma

Administrative Assistant Resume Example

Resume Score: 80%

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