Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Summary
Dedicated and organized Administrative professional with solid background in high-volume office environment focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
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Experience
Administrative AssistantJan 2005 to Feb 2020
Company Name － City, State
Company Name － City, State
- Coordinated, developed, and managed varied and complex clerical, secretarial , and administrative functions.
- Coordinated and prepared Police Committee documents for the Chief of Police and Deputy Chief.
- Drafted and prepared various correspondence documents for the Chief of Police
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Assisted in preparation of budget needs. Entry of budget in Innoprise System.
- Maintained and reconciled credit card purchases for the Chief and Deputy Chief.
- Maintained Illinois Training and Standard Board mandates for sworn personnel.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared new hire paperwork, personnel files. Entered and maintained personnel information in CAD system.
- Maintained employee file records of anniversary dates for evaluations, stipends, clothing allowances.
- Tracked and submitted employee raises.
- Arranged travel and hotel accommodations for domestic business meetings and Training.
- Ordering of equipment and supplies in Innoprise system.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, holidays, sick days and personal days.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Acted as a Liaison between the police department and the Board of Fire and Police Commission secretary.
- Recording Secretary for the Orland Joint Emegency Telephone Board.
Telecommunications Operator/Administrative Support ClerkMay 1989 to Jan 2005
Company Name － City, State
Company Name － City, State
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Monitored switchboard and dispatched emergency services.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests such as BOLOs.
- Trained new hire dispatchers
- Certified LEADS training officer
- Trained department personnel in the use of the LEADS system
- Trained department personnel with certification of LEADS system
- Processed arrest paperwork
- Liaison to judicial system. Strong business relationship with Defense Attorneys, Prosecutors, Probation Officers as well as judicial associates
- Entered and maintained various police clerical paperwork
Assistant ManagerCompany Name － City, State
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Oversaw team development according to industry service standards to further customer loyalty.
Assistant ManagerCompany Name － City, State
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
High School DiplomaMay 1982Bremen High School － City
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Resume Overview
School Attended
- Bremen High School
Job Titles Held:
- Administrative Assistant
- Telecommunications Operator/Administrative Support Clerk
- Assistant Manager
Degrees
- High School Diploma May 1982
