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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Summary

Dedicated and organized Administrative professional with solid background in high-volume office environment focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Inventory systems
  • Sensitive material handling
  • Transporting files
  • Advanced MS Office Suite knowledge
  • Memo preparation
  • Chronologically savvy
  • Document retrieval
  • Timeline Planning and Management
  • Data entry documentation
  • 10-key proficiency
  • Notary Public
  • Records management systems
  • AS/400
  • Legistar
  • Innoprise
  • Detailed meeting minutes
  • Data entry
  • Event coordination
  • Understands grammar
  • Self-starter
  • Multitasking and prioritization
  • Strong problem solver
Experience
Administrative AssistantJan 2005 to Feb 2020
Orland Park Police Department - Orland Park, IL
  • Coordinated, developed, and managed varied and complex clerical, secretarial , and administrative functions.
  • Coordinated and prepared Police Committee documents for the Chief of Police and Deputy Chief.
  • Drafted and prepared various correspondence documents for the Chief of Police
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Assisted in preparation of budget needs. Entry of budget in Innoprise System.
  • Maintained and reconciled credit card purchases for the Chief and Deputy Chief.
  • Maintained Illinois Training and Standard Board mandates for sworn personnel.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prepared new hire paperwork, personnel files. Entered and maintained personnel information in CAD system.
  • Maintained employee file records of anniversary dates for evaluations, stipends, clothing allowances.
  • Tracked and submitted employee raises.
  • Arranged travel and hotel accommodations for domestic business meetings and Training.
  • Ordering of equipment and supplies in Innoprise system.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, holidays, sick days and personal days.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
  • Acted as a Liaison between the police department and the Board of Fire and Police Commission secretary.
  • Recording Secretary for the Orland Joint Emegency Telephone Board.
Telecommunications Operator/Administrative Support ClerkMay 1989 to Jan 2005
Orland Park Police Department - Orland Park, IL
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Monitored switchboard and dispatched emergency services.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Trained new hire dispatchers
  • Certified LEADS training officer
  • Trained department personnel in the use of the LEADS system
  • Trained department personnel with certification of LEADS system
  • Processed arrest paperwork
  • Liaison to judicial system. Strong business relationship with Defense Attorneys, Prosecutors, Probation Officers as well as judicial associates
  • Entered and maintained various police clerical paperwork
Assistant ManagerGLG Management/DBA Burger King - Chicago, IL
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Oversaw team development according to industry service standards to further customer loyalty.
Assistant ManagerWendy's International LLC - Chicago, IL
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
High School DiplomaMay 1982Bremen High School - Midlothian, IL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Orland Park Police Department
  • GLG Management/DBA Burger King
  • Wendy's International LLC

School Attended

  • Bremen High School

Job Titles Held:

  • Administrative Assistant
  • Telecommunications Operator/Administrative Support Clerk
  • Assistant Manager

Degrees

  • High School Diploma May 1982

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