Administrative Assistant / Eligibility Counselor Clerk Resume Example
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ADMINISTRATIVE ASSISTANT / ELIGIBILITY COUNSELOR CLERK
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Flexible and hardworking with strong drive to succeed.
Experience
Basis.Ed
error: 13 2003 to February 2015Administrative Assistant / Eligibility Counselor Clerk
Washington , DCManaged the day to day calendar for the Director and managers. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence. Planned travel arrangements for executives and staff. Timekeeper in Kronos, maintained time and attendance records, corrected and updated the Patient Access Management departmental consisting of 271 employees. Drafted meeting agendas, supplied advance materials, executed follows up for meetings and team conference calls. Kept track of employee absences and tardiest on a daily basis. Made sure the managers and supervisors were notified of the attendance for their employees. Made sure payroll was completed and ready to be approved by the Managers in a timely manner so the payroll department can process the employees checks. Typed, filed, responsible for employee record keeping and coordinated special projects for the Director. Designed electronic file systems and maintained electronic and paper files for department Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Answered/Screened telephone calls for the Director and routed calls to the appropriate departments Coordinate inventory orders, office supplies, and travel arrangements for the Director, managers and supervisors. Obtained signatures for financial documents, new hires and terminating employees. Coordinated departmental and intradepartmental meetings and retreats for the Management staff and was responsible for taking meeting minutes. Managed daily and monthly reports for admissions and discharges. Safety Coordinator and Infection Control Liaison. Completed special projects or assignments as requested by the Director Opened and sorted all incoming mail from patients interested and inquiring about their gold card or applying for the gold card. Answered incoming calls from patients inquiring or checking the status of their gold card. Mailed out patient gold cards after counselors completed and processed applications. Organized and created new employee files for the Human Resources Manager. Answered approximately 40 calls and emails daily from PARC regarding the status of patient's eligibility. Tracked and day stamped incoming patients applications for Eligibility. Audited log sheets to make sure all applications are tracked. Distributed the applications daily to the appropriate caseworker so they can begin the Gold Card review process. Responsible for the research of applications daily to see which applications were near the 14 day timeframe for a status update and then reassigned the application to another case manager for completion if necessary.
Washington , DCManaged the day to day calendar for the Director and managers. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence. Planned travel arrangements for executives and staff. Timekeeper in Kronos, maintained time and attendance records, corrected and updated the Patient Access Management departmental consisting of 271 employees. Drafted meeting agendas, supplied advance materials, executed follows up for meetings and team conference calls. Kept track of employee absences and tardiest on a daily basis. Made sure the managers and supervisors were notified of the attendance for their employees. Made sure payroll was completed and ready to be approved by the Managers in a timely manner so the payroll department can process the employees checks. Typed, filed, responsible for employee record keeping and coordinated special projects for the Director. Designed electronic file systems and maintained electronic and paper files for department Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Answered/Screened telephone calls for the Director and routed calls to the appropriate departments Coordinate inventory orders, office supplies, and travel arrangements for the Director, managers and supervisors. Obtained signatures for financial documents, new hires and terminating employees. Coordinated departmental and intradepartmental meetings and retreats for the Management staff and was responsible for taking meeting minutes. Managed daily and monthly reports for admissions and discharges. Safety Coordinator and Infection Control Liaison. Completed special projects or assignments as requested by the Director Opened and sorted all incoming mail from patients interested and inquiring about their gold card or applying for the gold card. Answered incoming calls from patients inquiring or checking the status of their gold card. Mailed out patient gold cards after counselors completed and processed applications. Organized and created new employee files for the Human Resources Manager. Answered approximately 40 calls and emails daily from PARC regarding the status of patient's eligibility. Tracked and day stamped incoming patients applications for Eligibility. Audited log sheets to make sure all applications are tracked. Distributed the applications daily to the appropriate caseworker so they can begin the Gold Card review process. Responsible for the research of applications daily to see which applications were near the 14 day timeframe for a status update and then reassigned the application to another case manager for completion if necessary.
Notary
error: 13 2000 to September 2003Front Office Assistant / Release of Information Clerk
City , STATEManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Received sort, and delivered all department mail to appropriate personnel Managed multi - line switchboard Greet and assist walk - in customers including patient's physicians and department staff with various medical records needs. Faxing and copying requested medical records Copied and processed all medical records that needed to be notarized.
City , STATEManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Received sort, and delivered all department mail to appropriate personnel Managed multi - line switchboard Greet and assist walk - in customers including patient's physicians and department staff with various medical records needs. Faxing and copying requested medical records Copied and processed all medical records that needed to be notarized.
Process Release Of InformationMay 1994 to December 2000Front Office Assistant
City , STATEGreet and direct all customers. Received sort, and delivered all department mail to appropriate. Managed multi - line switchboard. Answer all incoming calls, faxed and copied, reconciled invoices, maintained filing system alpha and numeric order. Order supplies for the department and kept inventory of the stock of supplies.
City , STATEGreet and direct all customers. Received sort, and delivered all department mail to appropriate. Managed multi - line switchboard. Answer all incoming calls, faxed and copied, reconciled invoices, maintained filing system alpha and numeric order. Order supplies for the department and kept inventory of the stock of supplies.
Education
International Aviation & Travel AcademyCertificate: ReservationsCity, State, USCertificate: Reservations International Aviation & Travel Academy － Houston, TX, US
Hemphill High SchoolDiploma: General StudiesCity, State, USDiploma: General Studies Hemphill High School － Hemphill, TX, US
Certifications
Certificate in Reservations Certificate: Reservations
Skills
Incoming Calls, Inventory, Clerk, Telephone, Access, Administrative Assistant, Arrangements, Basis, Correspondence, Dictation, File, File Systems, Human Resources, Incoming Mail, Infection Control, Kronos, Liaison, New Hires, Office Supplies, Payroll, Time & Attendance, Time And Attendance, Travel Arrangements, Greet, Office Assistant, Switchboard, Account Receivables, Filing, Invoices, Receivables, Copying, Faxing, Front Desk, Greeting, Medical Records, Receptionist, Dos, Epic, Excel, Excellent Multitasker, Ibm Mainframe, Idx, Mainframe, Medicaid, Medipac, Microsoft Office, Microsoft Windows, Ms Office, Office 2000, Office 2003, Office 2010, Outlook, Peoplesoft, Powerpoint, Publisher, Sap, Self-directed, Simultaneously, Team Player, Time Management, Visio, Windows 2000, Windows 2003, Word, Wordperfect
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Resume Overview
School Attended
- International Aviation & Travel Academy
- Hemphill High School
Job Titles Held:
- Administrative Assistant / Eligibility Counselor Clerk
- Front Office Assistant / Release of Information Clerk
- Front Office Assistant
Degrees
- Certificate : Reservations
Diploma : General Studies
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