High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Strong interpersonal skills and extensive retail and sales experience.
Outstanding communication skills
Retail inventory management
Staff training and development
Performance Analysis and Evaluations
Administrative and Analytical Skills
Community Outreach and Customer Relations
MS Office proficient
SleepMed Home Sleep TestingFebruary 2013 to CurrentAdministrative Assistant Dunwoody, GA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Schedule in-home sleep apnea tests; Communicate HST process to current and potential clients
Cooperated with Medicare, Medicaid and private insurance providers to resolve issues.
Provide customer service to prescribing doctors and current or potential HST clients
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened a high volume of internal and external communications, including email and mail.
Lush Fresh Handmade CosmeticsApril 2011 to May 2012Retail Sales Manager Atlanta, GA
Identified prospective customers; Developed creative selling and marketing strategies focused on creating consistent repeat business for proven positive revenue results
Educated sales team on company products, store services offerings and current promotions; Determine and communicate individual advisor goals to provide staff accountability
Controlled expenses within budget guidelines; reviewed cost center reports to ensure accuracy; Performed monthly inventory and merchandising execution, time and labor management and asset protection
Led daily team meetings and executed daily sales strategy; Instilled accountability to individual rep funnel activity including contacts, presentations and sales
Directed strategic initiatives to achieve an increase in average dollar sales(ADS).
Aveda Environmental LifestyleJanuary 2004 to April 2011Retail Sales Manager Atlanta, GA
Achieved quarterly and annual revenue targets; maintained labor costs and objectives within corporate budgets
Initiated program that energized employee training and led to increase in customer satisfaction resulting in consistent secret shop scores of 90% and above .
Operational duties include inventory and merchandising execution, time and labor management, asset protection and high quality communications between corporate and staff
Coached and developed sales associates in exemplary customer service, operations, product knowledge, and sales technique
Developed and maintained positive relationships with local business management personnel for greater networking opportunities
Victoria SecretsJanuary 2001 to March 2004Assistant Manager Atlanta, GA
Developed and educated sales team on creative selling techniques incorporating an in-depth understanding of the company brand with our identified customer needs through market research and analysis
Surpassed revenue goals in 2 consecutive quarters; Recognized each quarter as Top in Sales resulting in promotion to management within six months
Met and exceeded established individual and team performance based metrics and objectives through strategic and consultative selling techniques
Worked with management to identify staff development opportunities that might influence average dollar sales and quarterly customer satisfaction metrics
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Crunch FitnessJune 1996 to January 2001Sales Manager/ Childcare Manager Atlanta, GA
Demonstrated and explained fitness program benefits to members, resulting in an increase in member participation in paid classes.
Developed group classes and events designed to promote the childcare program and distributed special guest passes to market the club to parents
Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.
Met minimum monthly revenue, service and customer satisfaction goals.
Georgia Perimeter College1995Associate of Arts: CommunicationsAtlanta, GA, United States
Proficient in Microsoft Word, Excel, Outlook
Proficient in Adobe, Nitro
“Creativity, Success and Building Your Business”
Aveda Atlanta Sales Managers
South Eastern District Sales Meeting
Atlanta Ga, August 2010
-Arabia Mountain Nature Preserve, volunteer remove litter from trails
-Kashi Yoga and Community Center, volunteer making lunch bags for Thanksgiving