administrative assistant resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I am a highly-motivated individual who values exceptional customer service. I have a positive attitude and professional phone skills. I’m an ambitious and dedicated employee who enjoys and thrives in a positive and fast paced work environment

  • POS systems operations
  • Stock management
  • Billing
  • Customer relations
  • Merchandising
  • Records maintenance
  • Sales techniques
  • Issue resolution
  • Cash handling accuracy
  • Excellent time management
  • Approachable
  • Inventory control procedures
  • Inventory control
  • Cheerful and energetic
  • Reliable and dependable
  • Detail-oriented
  • Perfect attendance record
  • Organized
  • Excellent multi-tasker
  • Strong communication skills
  • Team leadership
  • Basic clerical knowledge
  • Time management
  • Positive outlook
  • Dedicated team player
Education and Training
Kickapoo High School Springfield, MO Expected in 06/1997 High School Diploma : - GPA :
Loma Linda University Medical Center - Administrative Assistant
Loma Linda, CA, 06/2019 - 12/2019
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Set up and maintained physical and electronic filing systems.
  • Assisted with administrative tasks, including filing, answering phones and setup/assistance with Fleet Reponse for all employees.
  • Performed complex administrative management of sensitive and confidential issues.
Trex Company, Inc - Sales Representative
Seattle, WA, 05/2017 - 10/2019
  • Built positive and productive customer connections to drive consistent sales.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cross-sold additional products and services to purchasing customers.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Met with current customers on frequent basis to check on satisfaction and propose new offerings.
  • Established new customer accounts.
  • Provided support and empathy while succeeding in competitive sales environment.
  • Managed order process for new and existing customers.
Petsmart - Cashier/Cook Helper
Dunkirk, MD, 08/2018 - 06/2019
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Fastrip Food Stores - Assistant Store Manager
City, STATE, 04/2009 - 08/2012
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

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Resume Overview

School Attended

  • Kickapoo High School

Job Titles Held:

  • Administrative Assistant
  • Sales Representative
  • Cashier/Cook Helper
  • Assistant Store Manager


  • High School Diploma

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