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administrative assistant resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Office administration
  • AR/AP
  • Accounting Skills
  • Multi-line Telephone
  • Bookkeeping
  • Business administration
  • English and Spanish fluency
  • Employee timesheet processing
  • Payroll and budgeting
Work History
10/2017 to 08/2021
Administrative Assistant Marriott Vacations Worldwide Riviera Beach, FL,
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment also did invoicing thru OpenInvoice.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Scheduled office meetings and client appointments for staff teams.
  • Initiated direct deposits and prepared manual checks for 25 employees.
  • Maintained payroll information by calculating, collecting and entering data.
  • Adjusted employee tax status along with information regarding withholding.
  • Processed new hire paperwork and documents.
  • Processed payrolls on regular basis for more than 25 employees nationally.
  • Issued tax forms on annual basis.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.
  • Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements.
  • Updated employee banking records when it was necessary.
  • Researched and resolved time discrepancies.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Checked accrued hours against listed hours for leave time.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using QuickBooks.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
11/2012 to 03/2013
Administrative Assistant Marriott Vacations Worldwide Las Vegas, NV,
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
05/2008 to 05/2012
Call Center Representative Jordan's Furniture Hamden, CT,
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on company systems, form completion and access to services.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Surpassed sales goals through implementation of effective marketing strategies.
07/2007 to 05/2008
Assistant Manager Rutgers University New Brunswick, NJ,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies on daily bases.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
Expected in 10/2014 to to
GED:
Hobbs High School - Hobbs, NM
GPA:

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Resume Overview

School Attended

  • Hobbs High School

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Call Center Representative
  • Assistant Manager

Degrees

  • GED

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