administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture

  • Customer Service
  • Judgment and Decision-Making
  • Office Equipment Operation
  • Microsoft Office
  • Self Motivated
  • Strong Work Ethic
  • Team Player
  • Willingness to Learn
Work History
10/2022 to Current Administrative Assistant Community Care, Inc. | Madison, WI,
  • Assisting physicians with patient scheduling, completion of associated documentation, and receipt of payments
  • Assisting site supervisors as needed
  • Assisting with continuity of care and patient traffic flow
  • Tracking client attendance for scheduled physician appointments
  • Answering incoming telephone calls, taking and conveying associated messages;
  • Processing requests for services as needed
  • Verifying client Medicaid/Insurance coverage as needed
  • Interacting with physicians’ offices to obtain PCP referrals as needed
  • Performing general secretarial duties as needed
  • Monitoring and maintaining confidentiality of client and staff protected information
  • Providing customer service as needed
  • Assisting with maintaining office safety and performance of emergency drills
  • Maintaining Material Safety Data Sheet file
  • Maintaining product recall file
  • Distributing and adhere to policies and procedures as established by superiors
  • Other duties as assigned
09/2004 to 08/2022 Administrative Support Manager Jacobs Engineering Group Inc. | Bethesda, MD,
  • Hired, managed, developed and trained Site Coordinators, established and monitored goals, conducted performance reviews.
  • Managed the day-to-day administrative functions for the Newport site and reviewed time in Paychex and made corrections as needed by punch correction forms obtained from staff.
  • Prepared detailed documents and reports in adherence administrative processes: compliance reports, run daily payer eligibility, run monthly Tier Assignments/ Reassessment dates, Quarterly clinic schedules for the MD and APN, worked closely with the DCS preparing weekly clinical staffing reports by clinic for the DCS, for all sites as scheduled.
  • Review all Triages, verifying acuity for scheduling and verified payer and MHP by location according to required MHP credentials needed for assigned payer.
  • Worked closely with others to accomplish timely scheduling of MD and APN services.
  • Timely review of previous days billing for tracking of accuracy of billing codes and time spans for individual therapy, tracked for late notes according to LSA Policy, returning claims for corrections as needed, prior to billing.
  • Completed prior authorizations according to payer requirements along with tracking of service bundles
  • Responded to questions, correspondence and managed communications with LSA Customers.
  • Safety Officer 2019-2022, performed monthly rounds to all sites and held quarterly safety meetings with committee members and reported monthly to the Board. Passed JACHO accreditation March 2020.
  • Participated in Monthly Operations and Board Meetings at the corporate office in person and zoom.
09/1982 to 03/2004 Business Office Manager Hamilton Health Care System | Dalton, GA,
  • Managed daily operations of the Business Office, ER/Registrations/Admissions department, Billing and Collections and PBX.
  • Assist other departments as needed HIM and Data Processing.
  • Management of the entire accounts receivable process in the hospital, with monthly collections ranging from $1.6-$2.0 million in average from over the counter collections, mail, EFT and lockbox.
  • Maximized cash flow through optimal billing and collection processes. Accomplishments: Reduced net days in accounts receivable from 72 to 64 providing for a cash injection of .767 million in 2001-2003.
  • Reviewed daily Account Receivable reports and prepared accounts for referral to outside collections for Bad Debt.
  • Attended meetings, seminars and workshops to enhance knowledge of hospital payor regulations and corporate quarterly BOM/CFO/HIM meetings to share best strategies among CHS regions.
  • Developed a workflow process for a strong Business Office Team by delivering ongoing coaching and motivation to reduce turnover resulting in a reduction in salaries, wages, & benefits.
  • Prior to Accepting the position of BOM in 1996 held the following positions and performed responsibilities related to:
  • Business Office Supervisor 1988-1996
  • Medicare Biller & Collections 1987-1988
  • Insurance Biller & Collections 1987-1987
  • ER/Registrations/Admission Clerk 1982-1987
Expected in 11/1990 to to | Basic Medical Terminology St. Vincent Infirmary Medical Center, Little Rock, AR, GPA:
Expected in 05/1982 to to High School Diploma | Tuckerman High School, Tuckerman, AR GPA:

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Resume Overview

School Attended

  • St. Vincent Infirmary Medical Center
  • Tuckerman High School

Job Titles Held:

  • Administrative Assistant
  • Administrative Support Manager
  • Business Office Manager


  • High School Diploma

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