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administrative assistant resume example with 4 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Systematic Administrative Assistant with over 3 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Spreadsheet management
  • Advanced MS Office Suite Knowledge
  • Information security
  • Social media knowledge
  • Time management
  • AP/AR Proficiency
  • Customer and client relations
  • Team building
  • Credit and collections
  • Invoice Processing
Work History
05/2020 to Current Administrative Assistant Mednax | Rome, GA,
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Executed record filing system to improve document organization and management.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
07/2018 to 03/2020 Client Service Coordinator Cox Auto Inc | Mount Laurel, NJ,
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Introduced clients to available online resources and services to increase convenience.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Investigated and resolved accounting, service and delivery concerns.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests for products, services and company information.
03/2017 to 07/2018 Junior Bookkeeper Dodge's Southern Style | City, STATE,
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Maintained and processed invoices, deposits and money logs.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
Education
Expected in 06/2016 High School Diploma | Weatherford High School, Weatherford, TX, GPA:
Expected in No Degree | Science Tidewater Community College, Portsmouth, VA, GPA:

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Resume Overview

School Attended

  • Weatherford High School
  • Tidewater Community College

Job Titles Held:

  • Administrative Assistant
  • Client Service Coordinator
  • Junior Bookkeeper

Degrees

  • High School Diploma
  • No Degree

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