LiveCareer-Resume

administrative assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Ambitious receptionist offering 22 years of experience in customer-facing administrative roles. Displaying key strengths in insurance verification and cutomer service. Ready to enhance company image by providing friendly, effective services to healthcare customers.

Skills
  • Memo preparation
  • Recordkeeping and bookkeeping
  • Inventory systems
  • Sensitive material handling
  • Insurance eligibility verification
  • Transporting files
  • Mail management
  • Data entry documentation
  • 10-key proficiency
  • Document retrieval
  • Types 40 WPM
  • Understands grammar
  • Training and development
  • Medical terminology
  • Self-starter
  • Multi-line phone systems
  • Data entry
  • Professional and mature
  • Organization and efficiency
  • Insurance processing
  • Training and coaching
  • Appointment scheduling
Experience
Administrative Assistant, 06/2008 - 02/2018
Coca-Cola Dallas, TX,
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed more than 50 incoming calls per day.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Assisted 60 patients per 8 hours shift by directing to appropriate personnel and answering average of 50 calls and emails daily.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained inventory in supply closet to prevent shortages.
  • Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
  • Organized meeting spaces for staff and prepared related materials.
  • Handled cash with high accuracy and reconciled accounts everyday.
  • Coordinated and communicated with 60 patients daily to gather pertinent information.
  • Maintained professional tone at all times, including during peak rush hours.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Scheduled medical appointments for ophthalmologists staff.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Gathered, sorted, distributed and sent mail and packages.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 4 Ophthalmologist.
  • Directed and oversaw daily activities of office personnel.
  • Entered data in Nextgen software to keep records of patient information.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Administrative Assistant, 02/2018 - 04/2021
Coca-Cola Apopka, FL,
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed more than 50 incoming calls per day.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Assisted 60 patients visitors per 8 hour shift by directing to appropriate personnel and answering average of 50 calls and emails daily.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Directed customer communication to appropriate department personnel.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Receptionist, 09/1997 - 06/2008
Ebix, Inc. Johns Creek, GA,
  • Scheduled and confirmed appointments.
  • Assisted 60 patients per 8 hour shift by directing to appropriate personnel and answering average of 60 calls and emails daily.
  • Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Entered data in to software to keep records of patient information.
  • Processed payments and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 6 Ophthalmologist.
  • Gathered, sorted, distributed and sent mail and packages.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled medical appointments for ophthalmologists staff.
Education and Training
High School Diploma: , Expected in 06/1988
-
Bell Gardens High School - Bell Gardens, CA
GPA:
Status -
Medical Assistant : , Expected in 07/1997
-
U.E.I - Huntington Park, CA
GPA:
Status -

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Resume Overview

School Attended

  • Bell Gardens High School
  • U.E.I

Job Titles Held:

  • Administrative Assistant
  • Administrative Assistant
  • Receptionist

Degrees

  • High School Diploma
  • Medical Assistant

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