LiveCareer-Resume

administrative assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Proficient in all business communications and other administrative documents; Word, Excel, Access
  • And Power Point; proper telephone etiquette, calculator, photocopier, scanner/printers, fax machines;
  • Mailing, record keeping and filing systems; 60 wpm typing speed. Certified in the state of Delaware as a
  • Strong Organizational Skills
  • Nursing aide to perform all residents' daily activities like, bathing, dressing, feeding, and range of
  • Motion.
  • Customer service and manager skills.
  • Home Care
  • Interviewing
  • Vital Signs
  • Nursing
  • Hospital Experience
  • Meal Preparation
  • Laundry
  • Remodeling
  • Medication Administration
  • Hospice Care
  • Cleaning Experience
  • Caregiving
  • Senior Care
  • CERTIFICATIONS AND LICENSES
Experience
Administrative Assistant, 02/2022 to Current
Rite-HiteRichmond, VA,
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Unit Secretary, 09/2021 to Current
Mclaren Health CareShelby, MI,
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Ordered and maintained supply inventory for medical office.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Certified Nursing Assistant, 05/2019 to Current
The Waters Senior LivingRochester, MN,
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
Certified Nursing Assistant, 11/2016 to 07/2019
The Waters Senior LivingCanonsburg, PA,
  • Assisting with daily living
  • Documenting clients behavior
  • Toileting and changing within every 2 hours
  • Transferring and transporting clients in facility
  • Driving clients to and from appointments
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Remained level-headed and proactive during emergency situations.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
Case Management Assistant, 11/2016 to 07/2019
Encompass HealthCullman, AL,
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Performed assessments to determine individual limitations and strengths.
  • Collaborated with social workers to support patients.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Documented daily mileage, gas and other data.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Maintained knowledge of first-aid procedures.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
1st Assistant Store Manager, 09/2015 to 02/2017
The Waters Senior LivingHopkins, MN,
  • Managing sales associate
  • Providing customer service
  • Managing money
  • Scheduling associates
  • Reviewing applications and interviewing
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Certified Nursing Assistant, 12/2013 to 12/2014
The Waters Senior LivingMinneapolis, MN,
  • Obtaining and recording vital signs
  • Performing range of motion on residents
  • Toileting and or changing residents within 2hrs or less
  • Transferring and transporting residents
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Certified Nursing Assistant, 12/2013 to 12/2014
The Waters Senior LivingEden Prairie, MN,
  • Checking Blood Sugars
  • Bathing and maintaining personal hygiene
  • Toileting
  • Cooking meals
  • Range of motion
  • Used mobility devices to transport patient.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Managed and maintained patient room, shared-living areas.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Certified Nursing Assistant, 12/2012 to 12/2013
Vpne Parking SolutionsFall River, MA,
  • Assisting clients with bathing, dressing, feeding and grooming
  • Obtaining and recording vital signs
  • Performing range of motion on clients
  • Performing general housekeeping duties
  • Traveling to clients house
Certified Nursing Assistant/ Unit Clerk, 12/2011 to 12/2012
Bayhealth Kent General HospitalCity, STATE,
  • Assisting patients' needs under doctor and nurses care
  • Writing doctor orders in system
  • Monitoring heart monitor
  • Bathing, Feeding, and Dressing patients
  • Transporting patients
  • File and updated doctor orders and charts
  • Obtaining and recording vital signs
  • Recording input and output
Guestroom Attendant/Housekeeping, 12/2008 to 12/2011
Dover Downs Hotel & CasinoCity, STATE,
  • Cleaning 16-18 rooms daily (standard and suite)
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Replacing dirty linen with clean linen
  • Managed linen cart by keeping neat and organized.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
Customer Service, Cashier/Customer Service Associate, 12/2007 to 12/2008
Wal-MartCity, STATE,
  • Restocking shelves
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Remodel
  • Fulfilled customer service responsibilities
  • Rebuild Shelves
  • Helped customers find specific products, answered questions and offered product advice.
Customer Service, 12/2005 to 12/2007
K-MartCity, STATE,
  • Marketing credit services
  • Assisting customers
  • Managed cash register
  • Fulfilled customer service responsibilities
Education and Training
High school diploma: Business Office, Expected in 11/2008 to Keystone Job Corps - Drums, PA
GPA:
  • September 2008 - Honor Roll
  • Leadership Recipient
Certifications
CNA CPR Certification,
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
  • Promoted to Administrative after 5 months of employment.
  • Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Achieved recognition by management for friendly and responsive service.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Recognized as "Employee of the Month" in November for exceptional service as a CNA.
  • Recognized as "Employee of the Month" in January for exceptional service as a Unit Secretary.
  • Won "Employee of the year" in my current position as the administrative assistant for 2022 for my hard work and dedication.

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Resume Overview

School Attended

  • Keystone Job Corps

Job Titles Held:

  • Administrative Assistant
  • Unit Secretary
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Case Management Assistant
  • 1st Assistant Store Manager
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Certified Nursing Assistant/ Unit Clerk
  • Guestroom Attendant/Housekeeping
  • Customer Service, Cashier/Customer Service Associate
  • Customer Service

Degrees

  • High school diploma

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