administrative assistant resume example with 9 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Insurance Eligibility Verification
  • Executive Presentation Development
  • Recordkeeping and Bookkeeping
  • Detailed Meeting Minutes
  • Accounting Skills
  • Back Office Operations
  • Account Balancing Reconciliation
  • Check Processing
  • Sales Plan Implementation
  • Proposal Writing
  • PC Proficient
  • Memo Preparation
  • Data Entry Documentation
  • Sensitive Material Handling
  • Mail Management
  • Timeline Planning and Management
  • Records Management Systems
  • Report Analysis
  • Excel Spreadsheets
  • Ease with Computers and Technology
  • Report Preparation
  • Strong Organizational Skills
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Meticulous Attention to Detail
Education and Training
Maryland School of Dentistry Silver Spring, MD, Expected in 07/2003 Certificate : Radiology Surgical Tech Dental Assistant - GPA :
South Fork High School Stuart, FL Expected in 05/1998 High School Diploma : - GPA :
Thrivent Financial For Lutherans - Administrative Assistant
Ormond Beach, FL, 05/2018 - 05/2020
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
Mastec - Office Manager
Atlanta, GA, 05/2013 - 05/2015
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Center For Family Health - Home Health Aide(not Certified)
Jackson, MI, 05/2014 - 05/2014
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted clients with bathing, dressing and incontinence care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
Bd (Becton, Dickinson And Company) - Dental Assistant
Louisiana, MO, 11/2010 - 05/2013
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.
Tidewater Dental Group - Office Assistant
City, STATE, 09/2010 - 05/2013
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
Maryland Insured - Customer Service/Account Representative
City, STATE, 05/2008 - 09/2010
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

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Resume Overview

School Attended

  • Maryland School of Dentistry
  • South Fork High School

Job Titles Held:

  • Administrative Assistant
  • Office Manager
  • Home Health Aide(not Certified)
  • Dental Assistant
  • Office Assistant
  • Customer Service/Account Representative


  • Certificate
  • High School Diploma

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