administrative assistant resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Motivated administrative assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Capable of working alone or with teams to accomplish accurate tasks in a timely matter.
Skills
Ability to resolve problems with tact and diplomacy.
Provide the highest level of client care.
Ability to effectively supervise and motivate personnel.
Work well independently or as part of a cooperative team effort.
Resourceful and adaptable, function efficiently in rapidly changing environments.
Possess outstanding communication skills, able to explain complex theories and procedures to others.
Highly organized and detail-oriented, with the ability to multitask, while maintaining accuracy and quality in work performance.
Managed and updated financial documents, tracked client expenses and cost. Generated monthly expense reports and client billing invoices for architectural services using Excel. Performed all AP/AR and payroll administration.
Assisted with administrative tasks, including answering phones, writing email messages, business letters, bid proposals for contractors and proofread all documentation to provide error-free correspondence. Managed incoming, outgoing mail, and physical files. Created and maintained contact database with Google Docs.
Tracked office stock and maintained inventory in neat and organized fashion.
Conducting meeting with City building and planning departments in various counties to get approval on permits for construction plans.
02/2014 to 06/2017
HairstylistOmni Hotels – Montreal, CA,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Colored, cut and installed extensions according to client reference photos and desired outcome.
Kept notes listing preferences and services provided to clients for quick reference.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
12/2010 to 07/2017
Floor ManagerOlivetta – West Hollywood, CA,
Managed receptionist area, including greeting clientele and responding to telephone and in-person requests for information.
Conducted scheduling and confirmation of appointments for all salon services. Organized and updated schedules to optimize coverage for expected customers.
Performed all accounting functions, AP/AR, and weekly bank deposits.
Generated payroll check and report for each service and tip for each stylist weekly. Balanced all financial transactions at the end of each day, and monthly reconciling of the credit card merchant statement against service provider reports.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Decreased total overhead expenses by negotiating with vendors.
Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
09/2002 to 09/2005
Medical Office AdministratorSas Institute – Az, AZ,
Instrumentally involved in achieving a 50% increase in income.
Intake of new patients and documentation of their medical history and ensured patient filled out paperwork accurately and in full.
Verified insurance benefits, received patient co-pays. Daily prepared patient charts. Prepared insurance billing claims for medicare, private insurance, workers compensation.
Set up Quick books program and office procedures. Performed all accounting functions, AP/AR, prepared cash bank deposits.
Prepared all correspondence, transcribed medical charts, answered telephones, collected deductibles, and copay from patients.
Assisted doctor with various back office procedures and prepared exam room.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Oversaw office inventory and timely reordering of supplies. Served as main point of contact for outside vendors.
Privacy officer for HIPPA and scheduled request for records.
Education and Training
Expected in to to
Somato Therapist: Sutherland Academy of Osteopathy - Toronto, Ontario , GPA:
Expected in to to
Associates of Science: Richland College - Dallas, TX GPA:
Expected in to to
Master Massage Therapist: California Healing Arts College - West Los Angeles, CA GPA:
Expected in to to
Cosmetologist License : Toni & Guy Hairdressing Academy - Santa Monica, CA, GPA:
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