Administrative Assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Accomplished correctional counseling professional with 20+ years experience in diverse areas including case management, records maintenance, education and staff development. Expertise in developing and maintaining highly confidential inmate records and employing excellent interpersonal and problem resolution skills in managing inmates in the criminal justice system. Strong interest in transitioning from correctional inmate treatment to challenging positions in admissions records and case management.
  • Trained groups of up to 16 new staff members on inmate database management systems and security procedures for routine and emergency situations.
  • Areas of Expertise.
  • Case Management Managed caseload of 200+ offenders diagnosed with mental health disorders and/or physical disabilities using excellent problem resolution and behavioral monitoring skills.
  • Coordinated court ordered social service family contact visits to promote family support and rehabilitation.
  • Facilitated meetings with offenders to create parole packages, resolve concerns and assure participation in required programming.
  • Offered assisted legal services to clients going to housing court and continuous information and referrals to homeless clients who lacked resources.
  • Records Maintenance/ Administrative Operations Managed, audited and maintained confidential inmate file documentation including health records, psychiatric evaluations and progress reports using advanced knowledge of administrative procedures and legal policies.
  • Prepared intake forms for newly admitted probationers using excellent attention to detail.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
08/2018 to Current
Administrative Assistant Nbc Universal Los Angeles, CA,
  • Financial Controls
  • Maintaining employee and other records; screening job candidates and ensuring completion/routing of required documents; processing applicant, newhire and employee transactions through the human resources information system; coordinating employee badging activities; managing employee uniform program; maintaining work schedules, billing processes, compiling reports; processing internal/external communications; coordinating audio and drug screening programs; assisting employees with benefit enrollment.  
  • Maintain strict confidentiality of all station personnel records and any other employee information.
  • Ensure complete processing of employment applications and new-hire paperwork including occasionally interviewing potential employees and keeping track of applicant information.
  • Maintain personnel records of active and inactive employees according to Company policy established by Human Resources.
  • Enter new hire information, personnel changes, personal data changes and payroll information into HRIS.
  • Collect fingerprints for the U.S. Postal Service access approval.
  • Coordinate fingerprinting and badging applications for Security Identify Display Area access.
  • Manage employee uniform program.
  • Maintain schedules, compile reports, and prepare billing information. Maintain OSHA records and administer on-the-job injury reporting.
  • Ensure required posting and corporate information are updated and displayed as required. Open, sort, and distribute incoming correspondence including faxes and email messages.
  • Process internal/external communications to correct person and/or department.
  • Coordinate hearing test and drug screening programs.
  • Assist employees with benefits enrollment and with questions/issues related to benefits.

03/2016 to 08/2018
Station Training Coordinator/Passenger Service Agent Dougherty County School Systems Albany, GA,
  • Assess training needs for new and existing employees.
  • Identify internal and external training programs to address competency gaps.
  • Organize, develop or source training programs to meet specific training needs.
  • Develop training aids such as manuals and handbooks
  • Map out training plans for individual employees.
  • Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
  • Track and report on training outcomes.
  • Provide feedback to program participants and management.
  • maintain employee training records.
  • Coordinate off-site training for employees.
  • Responsible for providing customer service, ticketing and those activities related to boarding and deplaning passengers at the ticket counter, or baggage areas.

03/2013 to Current
Parent Facilitator Corecivic Leavenworth, KS,
  • Connecting families to resources
  • Support families with social needs by providing information on appropriate community resources.
  • Promoting student success.
  • Assist families with parenting skills to support their children
  • Building relationships with families.
  • Coordinated school events such as open house, coffee hours to personally connect with parents.
  • Assessing the needs of families.
  • Develop a support plan to work with families
03/2000 to 03/2013
Correctional Counselor County Of Racine, Wisconsin Racine, WI,
  • Analyzed collected data in order to develop, initiate and maintain treatment plans.
  • Prepared monthly statistical and performance reports for Unit Manager's review to determine overall status of individual cases.
  • Managed administrative duties including filing, answering phones and copying documents for judges, probation officers and supervisors.
  • Assisted computer programmer with database management, assuring all online files are current and accurate.
  • Behavioral Counseling Provided individual counseling services to assist individuals in achieving more effective personal, social, educational and vocational development and adjustment.
  • Facilitated individual and group guidance for educational, personal and social issues by tailoring treatment to meet each individual inmate's needs.
  • Expertly assisted in emergency situations involving counseled inmates, helping to mitigate dangerous or high risk events through active listening and conflict resolution.
  • Education and Staff Training Directed educational programs including a literacy tutorial for correctional inmates.
  • Trained and oriented all offenders transferred to MacDougall Maximum Correctional Institution on the policies and procedures, expectations, available programs, work opportunities and services provided.
  • Prepared lessons and other instructional materials to meet individual needs of students.
  • Instructed and tutored students in multi-subject courses such as English, Reading, Mathematics and Science to prepare students for GED examinations.
  • Managed caseload and provided individual counseling for 200+ offenders who have been diagnosed with mental health disorders and/or physical disabilities.
2000 to 11/2000
Probation Officer Intern Axiom Medical Casa Grande, AZ,
  • Assisted senior probation officers with field visits and performed administrative functions including completing statistical and performance reports and filing, compile, copy, sort, and file records of office activities and answering phones.
01/1995 to 03/1999
Correctional Administrative Clerk Nbc Universal Miramar, FL,
  • Served as the primary administrative support for the Administrative Unit Captain.
  • Served as a back-p to other administrative support personnel.
  • Received and screened incoming calls and visitors, judges, and attorneys and determined which are priority matters.
  • Handled outgoing mail and commissary for inmate population.
  • Operated office machines such as copier/fax machines.
  • Compiled and photocopied materials, assemble and collate binders and packets for inmate population.
  • Ordered and maintained office supply levels.
  • Prepared and managed correspondence, reports, documents for Administrative Unit Captain.
  • Prepare and submitted payroll for inmate unit population.
  • Prepare agendas and recorded minutes for weekly meetings.
  • Heavy calendar management for Administrative Unit Captain, management personnel and conference room.
  • Assist with maintaining policy and procedures for unit staff and inmate population.

01/1992 to 10/1994
Correction Officer Carl Robinson Correctional Institution ­ Enfield, Ct , ,
  • Trained cadets and correctional officers on policies while providing continued surveillance and security for staff, offenders and civilians.
10/1991 to 09/1998
Testing Specialist Westover Job Corps City, STATE,
  • Prepared lesson plans and instructed students in multiple subject areas including English, Reading, Mathematics and Science in preparation for GED exam.
06/1987 to 1992
Administrative Assistant Housing Allowance Project City, STATE,
  • Facilitated administrative operations for an organization serving homeless clients including preparing and maintaining intake applications and statistics and providing referral services.
  • Maintain and updated filing, inventory, mailing, and database systems, either manually or using a computer.
  • Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

deals effectively with a wide variety of people, handles conflict successfully, ability to work effectively in a team setting, able to motivate team members to greater success, speaks persuasively and articulately, listens carefully and accurately, proficient in Microsoft Office, Word and Excel, served in leadership positions in a variety of organizations,, able to pinpoint problems and initiate creative solutions, creative problem solver, petty cash control, appointment scheduling, file maintenance, copying, data entry, mail distribution, time card tracking, employee training.

Expected in 1991
Bachelor of Science: Criminal Justice
Westfield State University - Westfield, Ma
Criminal Justice

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Resume Overview

School Attended

  • Westfield State University

Job Titles Held:

  • Administrative Assistant
  • Station Training Coordinator/Passenger Service Agent
  • Parent Facilitator
  • Correctional Counselor
  • Probation Officer Intern
  • Correctional Administrative Clerk
  • Correction Officer
  • Testing Specialist
  • Administrative Assistant


  • Bachelor of Science

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