administrative assistant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished correctional counseling professional with 20+ years experience in diverse areas including case management, records maintenance, education and staff development. Expertise in developing and maintaining highly confidential inmate records and employing excellent interpersonal and problem resolution skills in managing inmates in the criminal justice system. Strong interest in transitioning from correctional inmate treatment to challenging positions in admissions records and case management.
Accomplishments
Trained groups of up to 16 new staff members on inmate database management systems and security procedures for routine and emergency situations.
Areas of Expertise.
Case Management Managed caseload of 200+ offenders diagnosed with mental health disorders and/or physical disabilities using excellent problem resolution and behavioral monitoring skills.
Coordinated court ordered social service family contact visits to promote family support and rehabilitation.
Facilitated meetings with offenders to create parole packages, resolve concerns and assure participation in required programming.
Offered assisted legal services to clients going to housing court and continuous information and referrals to homeless clients who lacked resources.
Records Maintenance/ Administrative Operations Managed, audited and maintained confidential inmate file documentation including health records, psychiatric evaluations and progress reports using advanced knowledge of administrative procedures and legal policies.
Prepared intake forms for newly admitted probationers using excellent attention to detail.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Administrative Assistant, 08/2018 - Current Nbc Universal – Los Angeles, CA,
Financial Controls
Maintaining employee and other records; screening job candidates and ensuring completion/routing of required documents; processing applicant, newhire and employee transactions through the human resources information system; coordinating employee badging activities; managing employee uniform program; maintaining work schedules, billing processes, compiling reports; processing internal/external communications; coordinating audio and drug screening programs; assisting employees with benefit enrollment.
Maintain strict confidentiality of all station personnel records and any other employee information.
Ensure complete processing of employment applications and new-hire paperwork including occasionally interviewing potential employees and keeping track of applicant information.
Maintain personnel records of active and inactive employees according to Company policy established by Human Resources.
Enter new hire information, personnel changes, personal data changes and payroll information into HRIS.
Collect fingerprints for the U.S. Postal Service access approval.
Coordinate fingerprinting and badging applications for Security Identify Display Area access.
Manage employee uniform program.
Maintain schedules, compile reports, and prepare billing information. Maintain OSHA records and administer on-the-job injury reporting.
Ensure required posting and corporate information are updated and displayed as required. Open, sort, and distribute incoming correspondence including faxes and email messages.
Process internal/external communications to correct person and/or department.
Coordinate hearing test and drug screening programs.
Assist employees with benefits enrollment and with questions/issues related to benefits.
Station Training Coordinator/Passenger Service Agent, 03/2016 - 08/2018 Dougherty County School Systems – Albany, GA,
Assess training needs for new and existing employees.
Identify internal and external training programs to address competency gaps.
Organize, develop or source training programs to meet specific training needs.
Develop training aids such as manuals and handbooks
Map out training plans for individual employees.
Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
Track and report on training outcomes.
Provide feedback to program participants and management.
maintain employee training records.
Coordinate off-site training for employees.
Responsible for providing customer service, ticketing and those activities related to boarding and deplaning passengers at the ticket counter, or baggage areas.
Parent Facilitator, 03/2013 - Current Corecivic – Leavenworth, KS,
Connecting families to resources
Support families with social needs by providing information on appropriate community resources.
Promoting student success.
Assist families with parenting skills to support their children
Building relationships with families.
Coordinated school events such as open house, coffee hours to personally connect with parents.
Assessing the needs of families.
Develop a support plan to work with families
Correctional Counselor, 03/2000 - 03/2013 County Of Racine, Wisconsin – Racine, WI,
Analyzed collected data in order to develop, initiate and maintain treatment plans.
Prepared monthly statistical and performance reports for Unit Manager's review to determine overall status of individual cases.
Managed administrative duties including filing, answering phones and copying documents for judges, probation officers and supervisors.
Assisted computer programmer with database management, assuring all online files are current and accurate.
Behavioral Counseling Provided individual counseling services to assist individuals in achieving more effective personal, social, educational and vocational development and adjustment.
Facilitated individual and group guidance for educational, personal and social issues by tailoring treatment to meet each individual inmate's needs.
Expertly assisted in emergency situations involving counseled inmates, helping to mitigate dangerous or high risk events through active listening and conflict resolution.
Education and Staff Training Directed educational programs including a literacy tutorial for correctional inmates.
Trained and oriented all offenders transferred to MacDougall Maximum Correctional Institution on the policies and procedures, expectations, available programs, work opportunities and services provided.
Prepared lessons and other instructional materials to meet individual needs of students.
Instructed and tutored students in multi-subject courses such as English, Reading, Mathematics and Science to prepare students for GED examinations.
Managed caseload and provided individual counseling for 200+ offenders who have been diagnosed with mental health disorders and/or physical disabilities.
Probation Officer Intern, 2000 - 11/2000 Axiom Medical – Casa Grande, AZ,
Assisted senior probation officers with field visits and performed administrative functions including completing statistical and performance reports and filing, compile, copy, sort, and file records of office activities and answering phones.
Trained cadets and correctional officers on policies while providing continued surveillance and security for staff, offenders and civilians.
Testing Specialist, 10/1991 - 09/1998 Westover Job Corps – City, STATE,
Prepared lesson plans and instructed students in multiple subject areas including English, Reading, Mathematics and Science in preparation for GED exam.
Facilitated administrative operations for an organization serving homeless clients including preparing and maintaining intake applications and statistics and providing referral services.
Maintain and updated filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
Skills
deals effectively with a wide variety of people, handles conflict successfully, ability to work effectively in a team setting, able to motivate team members to greater success, speaks persuasively and articulately, listens carefully and accurately, proficient in Microsoft Office, Word and Excel, served in leadership positions in a variety of organizations,, able to pinpoint problems and initiate creative solutions, creative problem solver, petty cash control, appointment scheduling, file maintenance, copying, data entry, mail distribution, time card tracking, employee training.
Education
Bachelor of Science: Criminal Justice, Expected in 1991 - Westfield State University - Westfield, Ma GPA: Status - Criminal Justice
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Westfield State University
Job Titles Held:
Administrative Assistant
Station Training Coordinator/Passenger Service Agent