Administrative Assistant focused on driving productivity by leveraging strong front office management skills. I am capable of maintaining open lines of communication among executives, middle management, and administrative staff. I answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Skills
Excel spreadsheets
Meticulous attention to detail
Self-directed
Microsoft Office proficiency
Strong problem solver
Resourceful
QuickBooks expert
Insurance eligibility verifications
Experience
Administrative Assistant08/2015 to Current ABS ColumbusColumbus, Ohio
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed daily office operations and maintenance of equipment.
Received and screened a high volume of internal and external communications, including email and mail.
Received and distributed faxes and mail in a timely manner.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Customer Service Representative08/2013 to 08/2015 Nationwide InsuranceUrbana, Ohio
Processed applications, payments, corrections, endorsements and cancellations.
Promoted agency products to customers in person, on the telephone and in writing.
Developed life insurance and commercial insurance leads to meet monthly sales targets.
Researched coverage and premium options and supplied clients with the best coverage available.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Proficient in electronic file systems and maintained electronic and paper files.
Cashier03/2013 to 07/2013 MarathonUrbana, Ohio
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Waitress, Hostess, Take Out Specialist10/2007 to 04/2013 Olive GardenSpringfield, Ohio
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Effectively used items in stock to decrease waste and profit loss.
Greeted guests and communicated about wait time.
Routinely checked menus to verify they were current, clean and wrinkle-free.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Maximized table turns and rotated seating for maximum guest satisfaction.
Interests
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Additional Information
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Activities
Use this section to highlight your relevant passions, activities, and how you like to give back. It's good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.
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