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Administrative Assistant/Dispatcher Resume Example

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ADMINISTRATIVE ASSISTANT/DISPATCHER
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing paperwork and project needs.

Skills
  • Back office operations
  • Records management systems
  • Recordkeeping and bookkeeping
  • Sensitive material handling
  • Advanced MS Office Suite knowledge
  • Report analysis
  • Employee training and development
  • Excel spreadsheets
  • Data entry documentation
  • 10-key proficiency
  • Training and coaching
  • Administrative operations
Experience
Company NameFebruary 2014 to March 2020Administrative Assistant/Dispatcher
City, State
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Conducted and initialized background checks for potential employees.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
Company NameJune 2009 to July 2013Director/Executive Director
City, State
  • Over saw the day to day operations of an emergency shelter for woman and children fleeing domestic violence.
  • Sat on the Board of Directors for the Northlake Homeless Coalition.
  • Ran two shelters that could house up to 18 woman and children.
  • Had eight apartments for single woman through the Supportive Housing Program.
  • Assisted not only our clients but the community as well through the Homeless Prevention and Rapid Relocation Program (HPRP) to get into housing or to keep them from loosing the housing they have.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Built strong network of outside referral sources within community.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
  • Cultivated and maintained positive working relationships with employees and freelance personnel.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Recruited, trained and managed volunteers.
Company NameJanuary 2008 to April 2009Parts Inventory Clerk
City, State
  • Reordered stock to replenish inventory without interruption to production
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Replenished inventory with focus on addressing customer needs.
  • Kept detailed records of stock inventory, diligently managing order availability and record accuracy.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Company NameJanuary 2006 to January 2008Administrative Assistant
City, State
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Wrote, implemented and enforced volunteer program policies, procedures, and standards.
  • Matched volunteers to appropriate opportunities by conducting skills-based assessments.
  • Directed training programs for volunteers.
  • Matched volunteers with open positions based on individual strengths and knowledge.
Education and Training
Stillman Valley High SchoolMay 1983High School DiplomaCity
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Resume Overview

School Attended

  • Stillman Valley High School

Job Titles Held:

  • Administrative Assistant/Dispatcher
  • Director/Executive Director
  • Parts Inventory Clerk
  • Administrative Assistant

Degrees

  • High School Diploma

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