administrative assistant dispatcher resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Monitoring field personnel
  • Delegating work
  • Processing orders
  • Improving operations
  • Adjusting routes
  • Training new hires
  • Schedule coordination
  • Data entry
  • Database maintenance
  • Critical thinker
  • Fluent in Spanish
  • Reliable & trustworthy
Administrative Assistant/Dispatcher, 12/2020 - Current
Fullbloom Davie, FL,
  • Tracked changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for calls.
  • Scheduled loads according to priority and available equipment.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Recorded results of service calls to create report summaries for senior management.
  • Investigated and resolved customer and vendor issues to retain business.
Substitute Teacher, 09/2017 - Current
Airslate Brookline, MA,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Administrative Assistant/Receptionist, 12/2014 - 06/2018
Acadia Healthcare Inc. Boston, MA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Monitored office equipment and scheduled repairs.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Obtained scanned records and uploaded to database.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Processed financial documents, contracts, expense reports and invoices.
  • Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
Office Assistant, 01/2011 - 01/2013
Cabana Coaches City, STATE,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered phone calls and welcomed visitors to office.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Collected and coded various documents to prepare for filing, storage and processing.
Education and Training
Bachelor of Science: Public Safety Administration Minor in Crime Scene, Expected in 06/2009
Miami Dade College - Miami, FL
Status -
Associate of Arts: Criminal Justice, Expected in 06/2008
Miami Dade College - Miami, FL
Status -
High School Diploma: , Expected in 06/1999
Hialeah High School - Hialeah, FL
Status -
English :
Native/ Bilingual:
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Dade College
  • Hialeah High School

Job Titles Held:

  • Administrative Assistant/Dispatcher
  • Substitute Teacher
  • Administrative Assistant/Receptionist
  • Office Assistant


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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