administrative assistant resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft and Excel.

  • Payment Collection and Processing
  • Insurance Billing Procedures
  • Managing Patient Records
  • Appointment Setting
  • Follow-up skills
  • Data entry
  • Multi-line phone systems
  • Patient care and confidentiality
  • Time management
  • Database entry
  • Telephone Skills
  • Patient Relations
  • Insurance Billing
  • Understanding of Medical Terminology
  • Medical Records Review
  • Communication skills
  • Monitoring patient progress
  • CPR/First Aid
  • MS Office
  • Invoicing
  • Business Communications
  • Work History
    Administrative Assistant, 09/2019 to Current
    Wellstar Health SystemLagrange, GA,
    • Maintained current and accurate medical records for over 300 patients
    • Organized patient files and streamlined operations to improve efficiency
    • Coordinated front office duties, including customer service, patient scheduling and billing
    • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
    • Received, recorded and addressed incoming and outgoing communication via telephone and email
    • Located, checked in and pulled medical records for patient appointments and incomplete charts
    • Answered phone calls and messages for 2-physician mental health medical facility, scheduling appointments and handling patient inquiries
    ER Technician, 12/2016 to 06/2019
    Trinity Health CorporationNew Hampton, IA,
    • Demonstrated strong commitment to quality care through continuous training and development
    • Executed well-informed critical decision making in high-pressure situations
    • Evaluated patient vital signs and status to determine care needs
    • Decontaminated and sanitized all equipment, instruments and supplies
    • Worked with nurses to assess patients and prepare for tests and procedures
    • Administered basic wound care, insertion of Foley catheters and nasogastric tubes
    • Carried out phlebotomy procedures, including preparing patients, finding viable veins and watching for adverse reactions
    • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
    • Applied orthopedic devices like traction and OCL splints
    • Measured and fit crutches and canes, instructing patients on proper use of support devices
    • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs
    • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
    • Safely transported patients by wheelchair, stretcher or bed to other units
    • Quickly responded to codes and cardiac monitor alarms
    • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing
    • Cleaned, maintained and restocked treatment areas
    • Facilitated transfer of patients throughout medical facility and between departments

    Medical /Administrative Assistant, 01/2009 to 08/2015
    Branch Med Pass LLC.City, STATE,
    • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
    • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
    • Observed and reported patient condition, progress and medication side effects to accurately document updates
    • Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed, as well as walking and stretching
    • Accurately recorded all interactions in medical charts, documenting accidents and interventions applied
    • Maintained constant communication with physician and other members of care team
    • Participated in development of guidelines for geriatric care
    • Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines
    • Updated patient charts using therapy note with data such as medications to keep records current and support accurate treatments
    High School Diploma: , Expected in 1999 to East St John High - Reserve, LA,
    : EMT Basic, Expected in 2013 to Delgado Community College - New Orleans, LA
    : Medical /Administrative Assistaint, Expected in 2014 to National Nursing Assistaint Network LLC - New Orleans, LA,
    • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
    • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
    • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
    • Data Entry - Reviewed and updated client correspondence files and scheduling database.
    • CPR / BLS Instructor
    • CPR certified through American Heart Association

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    Resume Overview

    School Attended

    • East St John High
    • Delgado Community College
    • National Nursing Assistaint Network LLC

    Job Titles Held:

    • Administrative Assistant
    • ER Technician
    • Medical /Administrative Assistant


    • High School Diploma
    • Some College (No Degree)
    • Some College (No Degree)

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