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administrative assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated Sales Associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Driven Administrative Assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Engaging Data Entry Specialist with experience managing data and controlling record keeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Accomplished Senior Records Clerk handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.

Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including Typing and Filing, Data Entry, Sales Associate. Diligent and flexible with 80 hours of availability per week, including evenings and weekends.

Meticulous Administration and Office Support offering 20+ years of experience providing administrative support in Telecommunications and Clerical industry. Successful at preparing agendas, scheduling meetings and following up on action items.

Organized Administrative Assistant with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in Microsoft Office, search engine, online research, troubleshooting, editing, and mainframe databases.

Skills
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Supply Inventory Control
  • Appointment Coordination
  • Multitasking and Time Management
  • Document and File Management
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Database and Client Management Systems
  • Computers and Technology
  • Detailed Meeting Minutes
  • Check Processing
  • Visitor Relations
  • Cash Deposit Preparation
  • Data Entry Documentation
  • Employee Communications
  • CRM Software
  • Advanced MS Office Suite Knowledge
  • Mail Management
  • 10-Key Proficiency
  • Transporting Files
  • Excel Spreadsheets
  • Memo Preparation
  • Document Sorting
  • Travel Administration
  • Spreadsheet Management
  • Electronic Records Management
  • Organizing and Categorizing Data
  • Travel Coordination
  • Microsoft Publisher
  • Program File Distribution
  • Reception Duties
  • Office Supplies and Inventory
  • Travel Arrangement Management
  • Order Placement
  • Social Media Updating
  • Administrative Procedures
  • Skilled in Microsoft Office
  • Executive Travel
  • Client Correspondence
  • Reimbursement Processing
  • Hotel Accommodations
  • Highly Efficient and Productive
  • PC Proficiency
  • Administrative and Clerical Support
  • Remote Conferencing
  • Purchase Requisitions Processing
  • Website Updating
  • Call Prioritization
  • Cash Drawer Management
  • Writing and Editing Skills
  • Sensitive Material Handling
Education
Champaign Central High School Champaign, IL, Expected in 06/1978 ā€“ ā€“ Diploma : Required - GPA :
Accomplishments
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Advanced from Senior Records Clerk to Service Order Writer within 2 years for taking a higher paying position.
  • Travel Planning - Booked heavy domestic and international travel for department of 15.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of 15.
  • Managed inventory and office budgeting for supplies for busy office of 15 employees.
Work History
Kabafusion - Administrative Assistant
South Bend, IN, 07/2021 - 07/2021
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed relational database to store information for reference, reporting and analysis.
Marmon Holdings, Inc - Customer Service Representative
Toledo, OH, 08/2020 - 02/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Effective liaison between customers and internal departments.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered prompt service to prioritize customer needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promptly responded to inquiries and requests from prospective customers.
AT&T - Service Order Writer
City, STATE, 12/1997 - 02/2018
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged work orders and change orders into Software database to track job status.
  • Developed and updated databases to handle customer data.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Entered orders into Type computer database system.
  • Responded proactively and positively to rapid change.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.

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Resume Overview

School Attended

  • Champaign Central High School

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Service Order Writer

Degrees

  • Diploma

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