administrative assistant resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Qualified candidate versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies, event planning, and project management. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Problem-Solving
  • Decision Making
  • Planning and Coordination
  • Clerical Support
  • Multitasking Abilities
  • Self-Motivated
University of Wisconsin - Stevens Point Stevens Point, WI, Expected in 05/2007 Bachelor of Arts : Communications - GPA :

  • Course Study in Public Relations, Marketing, and Graphic Design
  • Minor in Human Development - Family and Child Studies
  • Awarded Chancellor's Leadership Award
  • Member of Order of Omega honor society
  • Member of Delta Phi Epsilon
  • CNP - Certified Notary Public
Work History
Partners Healthcare System - Administrative Assistant
Peabody, MA, 04/2017 - Current
  • Assisted Training Officer to develop assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Wrote training manuals for entry level firefighter/paramedic employees and Administrative Assistants according to strict company guidelines and protocols.
  • Assisted with planning and monitoring implementation of technology-based learning programs such as Target Solutions.
  • Oversaw use, scheduling and operation of on-site training center and resources.
  • Maintained training library by updating outdated texts and searching for new material.
  • Created and maintained users in Target Solutions Online Training Management System.
  • Maintained confidential personnel records.
  • Developed and updated spreadsheets and databases to track, analyze and hiring, response statistics, and budgets.
  • Used industry specific software to coordinate schedules, run monthly and yearly reports, and track department trends.
  • Created detailed monthly and yearly expense reports and requests for capital expenditures.
  • Project manager for hiring process
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Interacted with civilians, vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed calendars for 5 executive positions.
  • Processed invoices and expenses using Caselle Connect to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Used a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Rohm Semiconductor - Software Quality Anaylist
Santa Clara, CA, 04/2011 - 04/2017

Identified and tracked defects and supported developers in resolving problems by completing additional tests.

  • Effectively interacted with multiple departments regarding software defects and functionality issues, working closely to develop innovative solutions.
  • Performed regression testing for multiple releases
  • Worked with Beta Testing sites to identify defects and usability issues
  • Ran customer data conversions and validated data for 20+ districts
  • Scheduled and taught in class and online courses to increase learning opportunities
Milestone - Customer Service Representative
Grand Prairie, TX, 10/2009 - 04/2011
  • Prepared and delivered instructor-led training sessions.
  • Developed lesson plans and instructional materials for on site trainings.
  • Developed personalized implementation plans for new customers
  • Performed onsite trainings for end users and train the trainer scenarios for new customers.
  • Provided primary customer support to customers in both call center and onsite settings.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Traveled to school districts to teach end users how to use software.
  • Created training tutorials used to describe new software functionality
  • Communicated professionally with colleagues and clients.
The Virginian - Marketing Assistant
City, STATE, 06/2008 - 02/2009
  • Worked closely with executive board to create and maintain marketing materials for sales presentations and client meetings.
  • Project Manager for 15 new resident move ins.
  • Maintained confidential resident files.
  • Provided tours to perspective new residents and families.
  • Compiled product, market and customer data to generate informed sales and profit projections increasing move ins by 10%.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Sourced vendors for services such as video production and materials to complete marketing objectives.
  • Adapted marketing plans to specific audiences
  • Maximized advertising efforts by developing content for media relations, corporate communications and media posts.
  • Promoted company's events by designing marketing materials such as posters, digital invites and brochures.

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Resume Overview

School Attended

  • University of Wisconsin - Stevens Point

Job Titles Held:

  • Administrative Assistant
  • Software Quality Anaylist
  • Customer Service Representative
  • Marketing Assistant


  • Bachelor of Arts

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