administrative assistant resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Technologically savvy
  • PC proficient
  • Microsoft
  • 10-key proficiency
  • Dedicated team player
  • Customer relations
  • Self-starter
  • File and data retrieval systems
  • Data organization
  • Resourceful
  • Microsoft Office
  • Appointment scheduling
  • Strong problem solver
  • Strong interpersonal skills
  • Organization and efficiency
  • Office equipment maintenance
  • Payroll liability and deductions
  • Types 35 WPM
  • Transporting files
  • Records management systems
  • Document retrieval
  • Advanced MS Office Suite knowledge
Administrative Assistant, 05/2017 to Current
Wellstar Health SystemAlpharetta, GA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
Customer Service Representative Agent, 11/2016 to 05/2017
First Flight Federal Credit UnionNew Bern, NC,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
Teller, 06/2006 to 09/2016
Schwertner State BankCity, STATE,
  • Served approximately 20 customers each shift, remaining composed and professional even in high-stress situations.
  • Created and implemented new organization and filing system for correspondence documents.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
  • Maintained confidentiality of bank records and client information.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Recommended additional products, services and benefits for customers.
  • Generated reports and notification letters to distribute to account holders.
  • Assessed reports each day and generated notification letters to delinquent account holders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Supplied tellers with coin and currency as needed.
  • Processed cash withdrawals.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Entered member transaction data into online banking software.
  • Processed treasury, tax and loan payments.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Maintained accurate teller drawer using verification to handle all customer bank transactions.
  • Reported daily averages and shortages to operations department.
Education and Training
Associate of Arts: Business, Expected in 10/2013 to Ashford University - San Diego, CA

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative Agent
  • Teller


  • Associate of Arts

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