administrative assistant resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

|Objective | To obtain a position in which my experience and education will be of value to the organization.

  • Adult, Child, & Infant CPR & AED, Standard First Aid March 2019-March 2022
  • Assessments|
  • Customer Focus & Orientation — Highly Proficient February 2020
  • Responding to customer situations with sensitivity Full results: Highly Proficient
  • Working with MS Word Documents — Highly Proficient February 2020
  • Knowledge of various Microsoft Word features, functions, and techniques. Highly Proficient
  • Receptionist — Highly Proficient February 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Microsoft Office Suite
  • Resource Coordination and Allocation
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Report Preparation
  • Task Prioritization
  • Supply Inventory Control
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Research and Analytical Skills
  • Database and Client Management Systems
  • Professional and Courteous
  • Multi-Line Telephone Systems
  • Document and File Management
  • Appointment Coordination
  • Meticulous Attention to Detail
  • Schedule Management
  • Judgment and Decision Making
  • Microsoft Office
  • Account Investigation
  • Event Planning
  • Payroll Administration
  • Website Updating
  • Correspondence Writing
  • Organizing and Categorizing Data
  • Bilingual in Spanish and English
  • Critical Thinking
  • Calendar Management
  • Accounting and Bookkeeping
  • Business Administration
  • Employee Communications
  • Highly Efficient and Productive
  • Payment Distribution
  • Staff Orientation and Training
  • Customer Service
  • Problem Solving
  • Mail Routing and Distribution
  • Spreadsheet Tracking
  • Fast Learner
  • Complex Problem Solving
  • Presentation Development
  • Cloud-Based File Management
  • Visitor Relations
  • Electronic Records Management
  • Writing and Editing Skills
  • Project Schedule Coordination
  • Clear Communication
  • Cleaning and Sanitizing
  • Database Maintenance
  • Inventory Oversight
  • Clerical Staff Oversight
  • Document Sorting
  • Invoice Processing
Mesquite Continuation High School Ridgecrest, CA, Expected in 08/2013 High School Diploma : - GPA :
Work History
William Demant Holding A/S - Administrative Assistant
Eden Prairie, MN, 11/2020 - 06/2021
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Created PowerPoint presentations for business development purposes.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
City Of Bend - Program Technician
Bend, OR, 02/2019 - 11/2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used internal software to process reservations, check-ins and check-outs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
Akumin Inc. J Usf - Front Offce Assistant
Marietta, GA, 11/2016 - 11/2018
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Developed correspondence letters, memos and emails.
  • Maintained staff directory and company policy handbook for human resources department.
  • Verified accuracy of business records by consistently updating customer information.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Created detailed expense reports and requests for capital expenditures.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
America's Job Center Of California - Front Desk Receptionist
City, STATE, 12/2015 - 11/2016
  • Answer telephones, screen and forward calls, provide information, and take messages.
  • Greet clients, determine the purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments, maintain and update appointment calendars.
  • Manage Cash-flow, collecting, counting, and balancing cash drawers and orders.
  • Create and process invoices, sales slips, receipts, and refund paperwork.
  • Listen to and resolve complaints from customers or the public.
  • File and maintain records, make copies, fax paperwork, scan files, and assist with computer issues.
  • Keep a record of sta" members’ whereabouts andavailability.
  • Assess client needs and provide information concerning services, procedures, and guidelines.
  • Process applications or forms to ensure completeness and accuracy.
  • Compute, verify, and enter data, personal information, and schedules into databases.
  • Use computer software applications; MS-Word and Excel to prepare files and documents.
  • Perform data gathering & research activities and provide reports/summaries of information.
  • Prepare and maintain reports of records and other statistical and quantitative data.
  • Receive and distribute mail and correspondence to organizations within the facility.
  • Coordinate and organize department activities and functions to include; scheduling, obtaining use of rooms, and setting up the rooms.

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Resume Overview

School Attended

  • Mesquite Continuation High School

Job Titles Held:

  • Administrative Assistant
  • Program Technician
  • Front Offce Assistant
  • Front Desk Receptionist


  • High School Diploma

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