administrative assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Knowledgeable of Microsoft Office Suite as well as able to resolve some technical issues.

Maintained knowledge of processing check and credit payments. Personable, skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Accounting skills
  • Program file distribution
  • Advanced MS Office Suite knowledge
  • Memo preparation
  • Timeline Planning and Management
  • Excel spreadsheets
  • Check processing
  • Sensitive material handling
  • Data entry documentation
  • Meeting planning
  • Mail management
  • Strong problem solver
  • Inventory supplies
  • Training and coaching
  • Resourceful
  • Professional and mature
  • Project management
  • Social media management
  • Dedicated team player
  • Spreadsheet development
  • Tech-savvy
  • Office equipment maintenance
  • Scheduling and calendar management
Administrative Assistant, 12/2014 to Current
William Demant Holding A/SArlington Heights, IL,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted and initialized background checks for potential employees.
  • Maintained payroll spreadsheet and database for contracted employees and submitted to financial office for distribution.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
Office Assistant, 09/12 to 12/14
George Mason UniversityFairfax, VA,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Served as central point of contact for all outside vendors needing to gain access to building.
Supervisor Data Entry, 0901 to 0912
Firstsource SolutionsMccomb, MS,
  • Planned and developed data entry documentation and instructions to optimize data delivery.
  • Maintained employee attendance records to guarantee efficiency when meeting project deadlines.
  • Coordinated assignment distribution to facilitate smooth workflows.
  • Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
  • Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
  • Arranged production schedules to focus and guide data management team.
  • Reviewed entire system database for compliance with data requirements specified by vendor and team members.
  • Scheduled and conducted remote trainings and orientations to assist human resources staff.
  • Monitored remote contractors, terminals and offsite employees to support haste and precision of data entry.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Reported malfunctioning or unusable technologies to request updates or technical support.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
  • Reduced physical document storage footprint by scanning and eliminating outdated records.
  • ensured requirements were fulfilled within 48 hour timeline. High priority requirements were fulfilled within a 24 hour timeline.
Executive Director, 0992 to 0318
Shipley EnergyMalvern, PA,
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Planned and implemented strategies to increase funding through various approaches.
  • Cultivated positive image by developing partnerships with media, business and community groups.
  • Orchestrated successful team events to drive engagement, satisfaction and loyalty.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Strengthened moral by leading implementation of new projects and procedures.
  • Built referral pipeline by remaining active with community and establishing referral networks and resources.
  • Recruited and trained volunteers on operations and performance expectations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Recruited talented professionals with drive and dynamic skills to build success within organization.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates.
  • Established new workflow and member training processes to improve operational efficiency.
Education and Training
: General, Expected in to University of Connecticut - Avery Point Groton,
High School Diploma: , Expected in to New London High School - New London CT,
  • Promoted to Team Leader after 8 months of employment
  • Promoted to Supervisor of Data Entry after 4 years of employment
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Process Improvement - Oversaw implementation of new billing system which resulted in more cost-effective service.
  • Oversaw intense data-entry activities daily to update and maintain large company database, including 20 Pfizer client accounts.

State of Connecticut Office Assistance Certification

Stat of Connecticut Secretary Certification


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Resume Overview

School Attended

  • University of Connecticut
  • New London High School

Job Titles Held:

  • Administrative Assistant
  • Office Assistant
  • Supervisor Data Entry
  • Executive Director


  • High School Diploma

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