administrative assistant resume example with 7 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Driven Administrative Assistant successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

  • Strong Organizational Skills Problem Solving
  • Microsoft Office Suite Communication Skills
  • Computer Skills Administration
  • Phone Calls Scheduling
  • Customer Service Customer Service Experience
  • Strong Organizational Skills
  • Adobe Systems Adobe Acrobat
  • Microsoft SharePoint
  • Ease with Computers and Technology
  • Microsoft Office
  • Microsoft Windows
  • Oracle E-Business Suite Financials
  • Microsoft Outlook
  • Adobe Systems Adobe Photoshop
  • Microsoft Access
  • Multi-Line Telephone Systems
  • Web Browser Software
  • Google Drive
  • Microsoft Excel
  • Office Equipment Operation
  • Visitor Relations
  • Data Entry Documentation
  • Oracle PeopleSoft
  • LexisNexis
  • YouTube
  • Facebook
  • Citrix
Work History
07/2022 to Current Administrative Assistant Adventist Health System | Sacramento, CA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
12/2020 to 05/2022 Customer Service Representative Amica Mutual Insurance | Atlanta, GA,
  • Demonstrated excellent spelling and grammar skills
  • Provided assistance with maintaining customer records and accounts
  • Provided customers with product and service information
  • Troubleshooted first level wireless technical issues
  • Tracked customer information and concerns and entered data into database
  • Utilized standard technology such as telephone, e-mail and web browser
  • Provided fast and friendly customer service experience every visit
  • Handled large volume of incoming customer calls and emails daily
  • Received inbound calls from customers regarding services
  • Identified customer needs by reviewing customer accounts and inquired to develop
  • AO
  • Handled customer inquiries both phone and by email.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
02/2018 to 03/2020 Administrative Assistant Advocates | Holliston, MA,
  • Set up conference rooms for corporate meetings and events
  • Supported principal in preparation of documents, reports and correspondence
  • Prepared and maintained various regulatory documents and files
  • Managed calendar and coordinate meetings with facility directors, administrators and corporate personnel
  • Scheduled meetings, appointments and events for department and staff
  • Maintained e-mail distribution lists in MS Outlook
  • Demonstrated ethical and professional business practices
  • Prepared PowerPoint presentations, Excel spreadsheets and Word documents for senior managers
  • Coordinated meeting arrangements along with keeping track of meeting action items
  • Maintained filing systems that facilitated quick identification and retrieval of documents and information
  • Maintained filing systems, produced copies, answers and directed phone calls and routes messages
  • Demonstrated skill and efficiency in operation of general office equipment.
09/2014 to 02/2018 Secretary Hilton Worldwide | New Orleans, LA,
  • Prepared and maintained financial records including payroll, leave and school activity funds
  • Assisted principal with implementing student enrollment process
  • Handled all telephone called with good communication skills
  • Greeted and provided customer service to parents, staff and students
  • Coordinated calendar for meetings and conference calls
  • Updated appointment calendar and regulated access of visitors to office
  • Prepared outgoing mail and cost center bill payments.
Expected in to to High School Diploma | Ewing High School, Ewing, NJ GPA:

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Resume Overview

School Attended

  • Ewing High School

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Administrative Assistant
  • Secretary


  • High School Diploma

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