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administrative assistant resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable Administrative Assistant and Server employing exceptional relationship building abilities and positive rapport among clients, staff and management. Highly-developed communicator with lifelong learned capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft Word and Excel with expertise in CJIS and Court databases.

Skills
  • Data entry documentation
  • Friendly client and customer service
  • CJIS and Leds Certified
  • Certified Court Clerk
  • Technologically savvy
  • Sensitive material handling
  • Meticulous attention to detail
Experience
Bookkeeping Assistant, 05/2021 - 08/2021
Trek Bicycle Corp Plainview, NY,
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Summarized current financial status by collecting information and preparing balance sheets and profit and loss statements.
  • Demonstrated discretion, maintained confidentiality and consulted with management.
  • Performed clerical duties such as replying to emails and answering phone inquiries.
  • Increased efficiency and eased work loads by creating Excel financial recording system.
Municipal Court Clerk, 05/2020 - 05/2021
Colleyville City Secretary Colleyville, TX,
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Advised supervisors, judges and other office members on records, case status and other developments.
Administrative Assistant, 02/2020 - 05/2021
William Demant Holding A/S Billerica, MA,
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed phone calls from clients when City Recorder was unavailable and provided informative answers to questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Assisted with administrative tasks, including filing, answering phones and outreach.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Guided administrative and professional staff through computer and software problems.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Server, 03/2020 - 05/2021
Worlds Of Fun Buena Park, CA,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Placed reservations and taken orders over the phone.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads and appetizers to back up kitchen staff.
BaristaDutch, 10/2018 - 03/2020
Worlds Of Fun Allentown, PA,
  • Greeted guests with pleasant smile and superior customer service.
  • Received an award for Best Customer Service
  • Listened to customer desires and needs to recommend optimal products.
  • Resolved customer disputes with tact and professionalism.
  • Addressed and resolved customer concerns by listening to their wants and needs and matching them with our capabilities to maintain brand loyalty.
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Greeted over 500 customers daily and prepared more than 500 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Maintained highest standards of conduct and service to support company reputation.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Maintained calm demeanor during high-volume periods and special events.
  • Supported store manager with recruiting, interviewing and hiring baristas.
Server, 07/2018 - 10/2018
La Flor De Mexico City, STATE,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Education and Training
High School Diploma: , Expected in 06/2018
-
Brookings-Harbor High School - Brookings, OR
GPA:
Status -
Certifications
  • Certified Information System Security Professional (CISSP)
  • Criminal Justice Information System (CJIS) Certified
  • Law Enforcement Database (LED) Certified
,

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Resume Overview

School Attended

  • Brookings-Harbor High School

Job Titles Held:

  • Bookkeeping Assistant
  • Municipal Court Clerk
  • Administrative Assistant
  • Server
  • BaristaDutch
  • Server

Degrees

  • High School Diploma

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