LiveCareer-Resume

administrative assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Skills
  • Insurance company knowledgeable
  • Payment processing
  • Regulatory compliance
  • Appointment scheduling
  • Problem resolution
  • Customer service
  • Multitasking
  • Appointment confirmation
  • Patient interviewing skills
Experience
Administrative Assistant, 03/2019 to 02/2021
SpectrumOrange, TX,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information to prevent treatment and recordkeeping errors.
  • Screened patients before and during admissions processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Explained policies, procedures and services to patients.
  • Entered patient information into system, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
Patient Access Representative, 08/2018 to 12/2022
Christus HealthPort Arthur, TX,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Medical Receptionist, 08/2015 to 11/2017
E CancercareSan Bernardino, CA,
  • Entered patient information into system, including insurance, demographics and health history.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
Education and Training
High School Diploma: , Expected in 06/2009 to Rivera High School - Brownsville, TX
GPA:

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Resume Overview

School Attended

  • Rivera High School

Job Titles Held:

  • Administrative Assistant
  • Patient Access Representative
  • Medical Receptionist

Degrees

  • High School Diploma

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