administrative assistant resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.Adept at both cross-functional collaboration and independent work. Compelling communicator skilled at resolving client issues with prompt effectiveness and fostering positive professional relationships. Proven track record of exceeding targets and upholding quality standards. Goal-oriented professional with extensive experience in dedicated customer service. Focused on continual self-improvement to professionally represent company.

  • Customer Service
  • Administrative Support
  • Inventory Control
  • Report Writing
  • Client Consultation
  • Document Control
  • Calendar Management
  • Conflict Management
  • Research & Proofreading
  • Data Transcription
  • Decision Making
  • Document Management and Storage
  • Microsoft Office
  • Written and Verbal Communication
  • Microsoft Office Suite
  • Attention to Detail
  • Multitasking and Prioritization
  • Report Generation
  • Alphanumeric Entry
  • Self-Starter
  • Time Management
  • Data Input
  • Microsoft Office Expertise
01/2022 to Current
Administrative Assistant Interior Architects Denver, CO,
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Exceeded quality goals to support team productivity.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Reviewed source documents to locate required data for entry.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
  • Executed record filing system to improve document organization and management.
  • Managed multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on performance and overall data.
12/2019 to 01/2022
Data Entry Associate Element Fleet Management Corp. Portland, OR,
  • Executed physical labor in various changing conditions
  • Identified and resolved problems promptly
  • Communicated with clients, addressed concerns, and fostered positive professional relationships
  • Adhered to time constraints and workload specifications
  • Evaluated source documents to locate needed information.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Coded and processed applications into required electronic formats.
  • Accurately handled data entry for 150 clients into company-based software.
  • Verified accuracy of computer system information by updating inventory data.
  • Prepared schedules and reported on progress
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with Vendors to understand needs and provide excellent service.
  • Worked flexible hours across night, weekend and holiday shifts.
02/2013 to 01/2018
Site Project Manager Amentum Norfolk, VA,
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Directed procedures and resolved problems.
  • Generated KPI reports to track and improve metrics.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly
  • Supervised contractor work processes and adherence to project schedule.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Verified completed projects met approved time, quality and cost estimates.
02/2006 to 01/2013
Data Support Engineer Ncino, Inc. Lehi, UT,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Monitored systems in operation and quickly troubleshot errors.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Answered high volume phone calls daily to troubleshoot and resolve customer issues
  • Performed root cause analysis and general troubleshooting.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Coordinated itineraries and appointments to improve office operations.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for Clientele
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Reviewed paperwork and entered into computer system.
  • Educated equipment operators on proper use of equipment.
Education and Training
Expected in 05/1998 to to
Bachelor of Science: Computer Science/Mathematics
University of Port Harcourt, - Rivers State. Nigeria,
Expected in 09/1991 to to
West African Examination Council Certificate:
Federal Government College Port Harcourt - Rivers State, Nigeria,

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Resume Overview

School Attended

  • University of Port Harcourt,
  • Federal Government College Port Harcourt

Job Titles Held:

  • Administrative Assistant
  • Data Entry Associate
  • Site Project Manager
  • Data Support Engineer


  • Bachelor of Science
  • West African Examination Council Certificate

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